Module 1


Read the following telephone conversation and then write Mr Black a telephone message. An A4 copy of the telephone message form below appears in the Lecturer’s Guide. Your lecturer may make photocopies and hand you a copy. If not, copy the example and fill in the necessary details.


It is 12:30 on Saturday 9 May 20.. . Robert is on duty. Te phone rings and he answers it. Robert: Mama Africa Grill. Good aſternoon. It’s Robert speaking. How can I help you?


Caller: Good aſternoon, Robert. It’s Mike Porter of Magnificent Meat Suppliers. May I have a word with Mr Black please?


Robert:


I’m sorry Mr Porter, but Mr Black will only be in later this aſternoon. Is there anything I can do for you or would you like to leave him a message?


Mr Porter: You can give him a message, thanks. He asked me to let him know when we have our next special on beef fillet and rump steak. Tell him we’re running a special from Monday to Friday next week. Tat’s from 11-15 May. Te fillet will be R69.99/kg and the rump R49.99/kg. We are going to be very busy, so he must let me know by Tuesday latest if he wants to order.


Vocabulary


telefax – a machine that can be used both as a telephone and as a fax (they share the same number)


Robert: Sure, I’ll tell him. What is your work number please? Mr Porter: It’s a telefax line. Te number is 021-701 1656. Tell him we’re open from 08:00 till 18:00 for the whole week.


Robert: Tanks, Mr Porter. I’ll give Mr Black the message when I see him later.


Mr Porter Great. Tanks, Robert. Goodbye. Robert: Goodbye, Mr Porter.


An example of a telephone message form


MAMA AFRICA GRILL Telephone message


To: From: Tel: Date: Time:


Message:


Message taken by:


16


FutureManagers


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