Advertisements and office correspondence


Telephone message C An example of a message written at home


Telephone message D An example of a message written at work (61 words)


GARDEN ROUTE FURNISHERS Telephone message


To:


From: Mandy Peters Tel:


Esther Vanda 083 300 3240


Date: 12 February 20.. Time: 16:45 Message: Mandy Peters from Capitec Bank has your savings account ready for collection. She wants you to please contact her tomorrow between 9 and 12 to make an appointment to fetch it. Her number appears above. Message taken by: Jo


Vocabulary


patrons – customers, clients, paying guests - especially regular ones


How to take down a telephone message 1. Give the name of the person for whom the message is. 2. Give the name of the person from whom the message is (the caller). 3. Give the caller’s contact number/s. 4. Give the caller’s job title and name of company or department. 5. Give the date of the call. 6. Give the time of the call. 7. Give the message and the action required, e.g. to phone back. 8. Give the signature or name of the person who took the call.


ACTIVITY 10


Robert Reddy has been working as a waitron for Mama Africa Grill for the past three months. He works hard and gets on with all the staff and patrons. Mr Jack Black, the manager, asked Robert to help out at the reception desk from time to time where he has to answer the phone, send faxes, handle bookings, greet and place guests, etc.


FutureManagers


15


Hi Mom!


Mandy Peters phoned from Capitec Bank. Please phone her between 9 and 12 tom. to make an app. to collect your savings acc.


Her no. is 083 300 3240. Cheers Sam


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