2010 Conference dates
4 May APECS & Henley Coaching Conference
24 – 25 February Knowledge Management Forum
(10th anniversary conference)
30 September Henley Centre for Customer Management Annual Conference
18 November John Madejski Centre for Reputation
Annual Reputation Conference
The HR Centre The John Madejski The Knowledge
of Excellence Centre for Reputation Management Forum
Director Nick Holley Director Director Professor Jane McKenzie
The Centre is aimed at public, private
Associate Professor Kevin Money
The KM Forum is the place for anyone
and charitable sector organisations who
The John Madejski Centre for Reputation,
who needs to know more about
are interested in developing the ability
funded by donations from Sir John
increasing business impact through
of their HR functions to add value to the
Madejski and tailormade research and
knowledge and learning.
bottom line.
learning programmes for organisations,
Our core aim is to create the space for
is currently the only institution in the
Despite the very best efforts of productive conversations:
UK that is focused solely on reputation
organisations and leading edge thinkers
research and the advancement of
• with leading academics and thinkers
there has been no meeting of minds
reputation management.
studying the challenge of creating and
about what good HR management looks
applying knowledge resources
like and how it can be developed. The
The Centre supports a practical and
• for knowledge exchange between
HR Centre of Excellence was established
holistic approach to the study of
members of a thriving community of
in February 2005 to do just this, do it in
reputation and draws from a variety of
around 40 organisations.
a very different way and be a catalyst
academic disciplines including marketing,
for change
organisational behaviour, social
Corporate members from private, public
psychology, strategy and management.
and third sector organisations participate,
Member organisations are brought
with colleagues, in a typical annual
together by their desire to drive high
The major aims of the Centre are to:
rhythm of:
performance HR throughout their
• improve the quality and effectiveness of
• four one-day events on member-
organisations and they own the agenda
reputation management in all sectors of
selected themes
of the Centre. The three main areas of
the economy
focus are:
• project working group meetings
• undertake research on issues of
• Research – two pieces linked to
seeking solutions to member problems
relevance to organisational reputation
practical topics defined by members.
• briefing sessions on past projects
• help organisations to understand their
Topics have ranged from talent
stakeholders better and maximise
• a two-day annual conference
management and the role of HR in
performance levels.
• special events and interest groups
a recession to leadership values and
driving excellent customer service
The Centre has developed its own
and access to the unrivalled body of
through people.
tried and tested methodology – the
knowledge from 10 years of KM Forum
Experience, Emotion, Intention model
©
research and guidance. This helps
• Networking – provides a forum for
– that measures both the reputation
those tasked with harnessing the
senior HR executives through small
of organisations and the strength of
intellect, imagination, potential and
focused meetings and facilitated
relationships with key stakeholders.
passion of knowledgeable individuals
workshops.
to continuously improve existing
• Education – targeted at senior
practice, and assist their organisation
HR specialists. For more information contact
in adapting to the challenges of
For more information contact
Chris Gilbert
a knowledge economy.
Jacky Allen
chris.gilbert@henley.com
HRCoE@henley.com
Tel: +44 (0)1491 418 776
For more information contact
Marina Hart
Tel: +44 (0)1491 418 711
kmadmin@henley.com
Tel: +44 (0) 01491 418 723
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