TFWA ASIA PACIFIC PREVIEW
build trust between all stakeholders so that knowledge, insights and data can be shared better, which in turn will enable us to better understand and satisfy the travelling consumer. International travel is forecast to
grow by up to six per cent year-on- year going forward and if that’s not something we should be positive about, I don’t know what is. There are millions of travellers on
our doorstep every single day; we just need to get them to spend in the first place and then, more often.
Legislative challenges remain an agenda-setting topic. What’s the landscape looking like in ASPAC in particular with regards to the WHO tobacco protocol? The World Health Organization’s protocol to eliminate Illicit Trade in Tobacco Products (ITP) is an immensely important and urgent issue given the importance of tobacco to the industry in its own right, but also, as proven through research, that people who buy tobacco are more inclined to buy other things than any other category of traveller. It is a vital stimulator for brands and tobacco in itself is hugely important for the industry. The ITP issue and how we can
avoid the imposition of a legal ban on the product in duty free is something that the Duty Free World Council, of which TFWA is a founding member, and all other member associations are mobilised to address. We are all actively working with brands, retailers and airports around the world to ensure that we are speaking out now, with one voice. We are all against illicit trading,
however, our industry is not the problem and we need to get this across. An action paper has already
been produced and the Duty Free World Council, through the various member associations, is mobilising the industry as a whole. It will be a tough fight and there’s no guarantee of winning, but we believe it can be won and it’s important for us that we get to a situation where any formal decision is postponed until the track and trace system is implemented with the tobacco industry.
MAY 2018 Mobile commerce and in-store
technology integration are trends shaping Asia’s retail scene in 2018. How is the industry embracing the next wave of retail change? Frictionless retail is coming to us whether we like it or not and I think we’ve perhaps had a tendency to be a bit too slow in adapting to the world around us. With many interesting initiatives such as Brisbane Airport’s partnership with TravelbyBit to introduce digital currency-enabled transactions, I think we are definitely catching up. However, we will have to work hard to ensure we don’t lose out and must also make sure that whatever we do, we offer convenience, excitement and value. Across ASPAC right now there
are a growing number of retailers adopting new methods of retail and payment, which go well beyond click and collect. I think landlords must work more
closely with retailers to ensure that all these initiatives are implemented, which can only be good for footfall and penetration.
Finally, what other upcoming developments in the region do you see as adding new value to the customer experience? There has been a wealth of exciting developments for our industry in the region of late, from the highly anticipated introduction of arrivals duty free in Japan and China through
“Frictionless retail is coming to us whether we like it or not and I think we’ve perhaps had a tendency to be a bit too slow in adapting to the world around us.”
Erik Juul-Mortensen, TFWA
to downtown duty free growth in key markets. What is particularly interesting
is that recent TFWA commissioned research showed that for the first time cruise line passengers, especially from China, are a major source of potential for the industry, and this can only continue to grow. In the past, we hardly ever talked
about the cruise line industry in Asia, but it’s now growing exponentially. For me, perhaps the most exciting development I see is the potential that lies in closer partnerships between brands,
retailers
and landlords. Improved infrastructure is
always good, but a new business mindset will have a deeper and lasting impact. «
This year’s TFWA Asia Pacific Exhibition & Conference takes place at the Marina Bay Sands Expo and Convention Centre, Singapore, 6-10 May. Themed #TRevolution, the 2018 conference programme will feature two morning plenary sessions and three simultaneous afternoon workshops.
Erik Juul-Mortensen, President, TFWA: “Perhaps the most exciting development I see is the potential that lies in closer partnerships between brands, retailers and landlords.”
TRBUSINESS 35
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164
