May 2017 20
YEARS 1997-2017
TRBusiness Volume 20, Issue 05 May 2017 Contents
Flemingo wins 13 in Mumbai ........18 Flemingo International has been awarded an eight-year exclusive contract to operate 13 fashion shops under the Mumbai Duty Free retail brand at Chhatrapati Shivaji International Airport (CSIA). Doug Newhouse reports..
CDFG/Lagardère and Shilla set out HKIA retail vision........................22 CDF-Lagardère Company Limited and Shilla Travel Retail Hong Kong Limited (Shilla) share details of their plans for HKIA’s new shops.
Luke Barras-Hill reports.
Improvements for DFS in Asia?....26 LVMH suggested that conditions for DFS in Asia were gradually improving in its Q1 results, as Doug Newhouse reports..
Heinemann’s ‘strong’ 2016...........27 Gebr. Heinemann group sales were up +5.6% to €3.8bn ($4.6bn) in 2016. Doug Newhouse provides a comprehensive report from the company’s recent press briefing in Hamburg.
LTR’s winning formula in Rome....33 Lagardére Travel Retail is counting on its duty free, F&B, fashion, and local produce concessions to deliver revenues at Rome Fiumicino Airport’s Avoncorpo T3 commercial area, as Doug Newhouse reports.
The challenge of conversion.........36 Europe’s airports are tackling how to increase spend per head in the region’s airports, says Luke Barras-Hill who reports from the recent ACI
conferences in Nice and London.
Interview: Erik Juul-Mortensen....42 In the second of a two-part interview, the TFWA President talks consumer luxury perceptions, today’s tough market conditions, the current TFWA management committee, and industry complacency in the company of Doug Newhouse.
MAY 2017
Heinemann hits $4bn in group turnover in 2016
Fighting talk from TFWA President
China committed to domestic tourism drive
TRBusiness
Annual South Korea Report
Top Asia Pacific operators drive global growth
Exclusive: Coty details $12.5bn P&G acquisition
Hong Seok Ho Shinsegae shoots for $1bn sales target in 2017... p115 Also inside
LAGARDÈRE IN ROME | ACI CONFERENCES’ REVIEW | LOTTE DUTY FREE | DFS GROUP SHILLA | SUNRISE | EVER RICH | CHANGI AIRPORT | SINGAPORE CRUISE CENTRE | CHINA DUTY FREE | INCHEON AIRPORT | HDC SHILLA | HANWHA GALLERIA | SM DUTY FREE WILLIAM GRANT & SONS | PERNOD RICARD | BROWN-FORMAN | BEAM SUNTORY | BACARDI BEAUTY IN ASIA REPORT | COTY’S PHILIPPE MARGUERITTE | PEOPLE NEWS | NOW & THEN
61 TOP 5 ASIA PACIFIC OPERATORS..45-78
Asia drives global growth ........... 45 In this new TRBusiness Top 5 Asia Pacific Operators report, it is made clear that this region is still the global DF&TR industry’s engine of growth as Charlotte Turner reports.
Top 5 operators: Lotte Duty Free ...49 Amid a tumultuous 2016, Lotte Duty Free set a new $5.7bn sales record, according to Doug Newhouse.
SUBSCRIBER ONLY CONTENT
Top 5 operators: DFS Group...........51 Despite being beaten to the recent HKIA beauty contract by Shilla, DFS Group President Philippe Schaus says the company could start 2018 in a strong financial
SUBSCRIBER ONLY CONTENT position. Charlotte Turner reports.
Top 5 operators: Shilla Duty Free ..59 The Shilla Duty Free’s recent victory in the HKIA P&C tender, coupled with an alliance to open a downtown duty free store in Japan has spelled a busy year for the Korean retailer, reports Luke Barras-Hill.
SUBSCRIBER ONLY CONTENT
Top 5 operators: Sunrise DF.........61 The news that Sunrise Duty Free has sold a 51% share of its business to China Duty Free Group places the ‘merged’ entity in a strong position in the race for the Beijing Capital Airport tender. David Hayes & Doug Newhouse report.
SUBSCRIBER ONLY CONTENT
Top 5 operators: Ever Rich...........67 The efforts of Taiwan’s Tourism Bureau in broadening the country’s international appeal is paying dividends for its biggest duty free operator, as Doug Newhouse discovers.
SUBSCRIBER ONLY CONTENT
One to watch: Entas Duty Free......71 South Korea’s Entas Duty Free is aiming to develop its Incheon Airport business and opportunities in its SME downtown and seaport trade, as David Hayes reports.
SUBSCRIBER ONLY CONTENT
Asia operators: Changi Airport ....74 Singapore’s Changi Airport hit a new pax record of 58.7m in 2016, coinciding with a +5% retail rise to just over $1.64bn. Doug Newhouse charts the developments.
Asia airport news .........................76 Taiwan Taoyuan’s recent SkyTrax success owes much to Ever Rich D.F.S’s 360-degree customer service approach; Japan’s Narita Airport plans T1 airside retail developments for 2018. Luke Barras-Hill reports.
In focus: Asia cruise market ....... 78 Appetites for cruise travel within Asia continue to increase, but as Luke Barras- Hill discovers, more can be done to exploit onboard retailing’s potential.
CHINA REPORT...........................81-87
CDFG in profile ..............................81 The merger between China Duty Free Group parent company CITS and CNTS Group speaks of wider ambitions, as Doug Newhouse & David Hayes report.
TRBUSINESS 15
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