Rasmus Kjaergaard: Striking the right balance requires a focus on transparency, player autonomy, and positive reinforcement. Mindway AI’s solutions emphasise collaboration with operators to ensure interventions are personalised and respectful. For instance, instead of blocking access immediately (and risking a player just opening a new account elsewhere), we suggest operators provide users with nudges, such as reminders about time spent or spending limits. Tese gentle, non-intrusive prompts encourage responsible behaviour without making players feel monitored or restricted unnecessarily. By designing interventions that align with individual risk
profiles, we maintain a supportive, player-centred environment. We also provide operators with detailed insights so they can tailor their messaging more to the individual gambler’s situation than currently and safeguards to be informative rather than punitive.
What can we expect to see in terms of the use of AI and player protection measures in the future?
Rasmus Kjaergaard: AI in gambling is poised to become more sophisticated, enabling real-time monitoring with unprecedented accuracy. In the near future, we expect AI- driven systems to incorporate advanced natural language processing to analyse communication between players and
support teams for signs of distress. An ongoing ever-enhancing innovation with the latest AI types will improve, allowing for earlier and more accurate identification of at-risk players. AI may also integrate more deeply with wearable and IoT
AI may also integrate more deeply with wearable and IoT devices (pieces of hardware,
such as sensors, actuators, gadgets, appliances, or machines, that are programmed for certain applications and can transmit data over the internet or other networks) to offer holistic player protection by tracking physical and emotional cues.
devices ( pieces of hardware, such as sensors, actuators, gadgets, appliances, or machines, that are programmed for certain applications and can transmit data over the internet or other networks) to offer holistic player protection by tracking physical and emotional cues. Additionally, carded play or id technology could be utilised to ensure transparency and accountability in land-based settings, providing immutable records of operator compliance.
How do you ensure that AI doesn’t go rogue? How important is human supervision?
Rasmus Kjaergaard: Human supervision is a critical safeguard in all the AI systems we at Mindway AI provide. We employ a “human-in-the-loop” model, where experts both external psychologist experts and our internal highly capable
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