and tools for fraud prevention, responsible gaming, geo- location, and identity verification, such as for example multi-factor authentication and biometric verification. Many of those are coming out of the box with iCore’s KYC and Fraud&Risk modules and some are built on top by integrating third party solutions such as Iovation, Fingerprint, Callsign, CAF, and Legitimuz.
iCore's Fraud&Risk module leverages user defined rules powered by real-time algorithms that allows us to detect suspicious activities instantly. For instance, our system analyses transaction patterns and flags anomalies that may indicate fraud or even automatically conducts preventive actions. We regularly update our anti-fraud systems to adapt to new threats ensuring that customer’s operation remains secure and reliable.
Comtrade manages enterprise clients across multiple markets on individual deployments. How are iCore upgrade deployments phased to mitigate risk?
For each client we have a dedicated project team that works on client’s specific roadmap and manages to customise and deploy Core product roadmap updates into their releases. We plan all upgrades at predefined times to ensure consistency and prevent disruption. Tis allows us to coordinate with clients and ensure they are prepared for the updates.
Te QA lead of the project team organises customer 88
consolidation meetings to review the status of deployments and address any issues promptly. Deployments are scheduled with each client individually. Tis ensures that all stakeholders are aligned, and any potential risks are mitigated swiftly. With each client we have multiple dedicated development environments, integration environment(s) under continuous integration and staging.
We run smoke and sanity tests on integration environment(s) to ensure that all affected test cases are re-executed and validated. Tis helps us identify and resolve any issues before they impact the production environment. Bug triage sessions allow us to prioritise reported issues and decide on the necessary actions. By planning, phasing and individualising iCore upgrade deployments in this manner, Comtrade ensures that risks are minimised, and clients receive reliable, high- quality updates across multiple markets.
Who is responsible for communicating with operators about new feature rollouts and iCore's upgrade strategy? Are the tech team involved in these discussions?
As mentioned earlier for each client we have a dedicated project team. And the primary responsibility for communicating with operators about new feature rollouts and iCore's upgrade strategy lies with the Project Managers (PMs) and Business Analysts (BAs) when it comes to details. Tey ensure that operators are informed about upcoming changes, benefits, and any potential impacts. And it is important to
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