Saroca Unlocking Leadership Potential Effective leadership requires more than just strategy - it demands adaptability, emotional


intelligence, and a deep understanding of industry dynamics. Emily Leeb describes the customised leadership development programmes designed by Saroca to address these unique challenges.


Over the past two years, Saroca has emerged as a leader in delivering customised learning and development programmes, particularly within the gaming industry. As the CEO of Saroca, I’ve seen firsthand how our tailored programmes address the unique challenges faced by our clients. Our bespoke approach has not only enhanced participant outcomes but has also solidified our reputation for excellence, as evidenced by an impressive Net Promoter Score (NPS) of 87 in 2024, maintaining this high standard for the second consecutive year.


THE POWER OF CUSTOMISATION IN LEADERSHIP DEVELOPMENT FOR GAMING


At Saroca, we believe that one-size-fits-all solutions are insufficient for effective leadership development. By collaborating closely with client organisations, we design programmes that are intricately aligned with specific organisational cultures, goals, and challenges. Tis customisation ensures that the content is relevant and immediately applicable, fostering deeper engagement from participants.


A cornerstone of our public offerings is Transformational Leadership. One of many leadership styles, transformational leadership is about empowering others to achieve business objectives through their own personal growth. At Saroca, we believe the workplace should be where individuals exercise their genius and brilliance. Tese are the kind of environments where innovation prevails. Transformational leadership focuses heavily on mindset, emotional intelligence, trust, and commitment. We customise our programmes by using a series of distinctions that address operational issues. Distinctions help us distinguish our behaviour. And it’s through our behaviour that we create results.


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MEASURABLE OUTCOMES THROUGH TAILORED INTERVENTIONS


Te efficacy of Saroca's customised programmes are best illustrated through tangible participant outcomes through our Impact Reports or case studies. In the programme cited below, which garnered an NPS of 83, participants reported significant improvements across various leadership competencies:


u


Confidence in Leadership: Participants' confidence levels increased by 40 per cent.


u


Utilisation of Leadership Tools: Te ability to employ leadership tools saw a 23 per cent rise.


u


Receiving Feedback: Confidence in receiving feedback improved by 38 per cent.


u


Delivering Feedback: Notably, confidence in delivering feedback surged from 32 to 72 per cent, an impressive 125 per cent growth.


u


Perception as a Valued Team Player: Participants feeling valued as team members grew by 17 per cent.


u


Sense of Community: Te sense of belonging to a community increased by 19 per cent.


u Resilience: Self-reported resilience levels climbed by 24 per cent. u Self-Advocacy: Confidence in self-advocacy boosted by 14 per cent.


In another programme that boasted an NPS of 90, participants experienced remarkable progress: u


Confidence in Leadership Skills: An increase of 46 per cent. u Access to Leadership Tools: 66 per cent improvement. u Receiving Feedback: Confidence levels rose by 44 per cent.


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