May, 2021
www.us-tech.com
Software-as-a-Service Models Are Here to Stay
I
n the Internet of Things (IoT) we are seeing a merging of old and new ideas and tech-
By Joseph Zulick, Writer and Manager, MRO Electric and Supply Company, Inc. Uber’s collaboration with
nologies. Software as a service (SaaS) is a popular innovation of recent years, brought to promi-
ment that calculates the best time to leave for a trip to arrive before a specific time. All of these provide benefits
to users and greater value to the driver. This is an area where real-world data, user feedback, artificial intelligence (AI), and programming all work together to improve the user experience.
riders through its app is another way these systems are working together. Many CRM, business collaboration or contact manage- ment systems follow SaaS mod- els, including Salesforce, Slack and Zoom. Zoom grew an enormous amount over the past year, due
in large part to the global pan- demic that required nearly the entire U.S. population to work remotely. Zoom grew roughly 80 percent year-over-year. Its soft- ware has improved, and new functions and features are being added in an ongoing process of continual improvement.
Continued on page 59
Page 55
SaaS models allow customers to subscribe to continuously- upgraded software.
nence by tech giants like Amazon Web Services (AWS), Microsoft, Google, Adobe, and others. In the past, systems in a
network had to be connected with individual wires and cus- tom software packages. Now, in a giant leap forward, most com- panies today have developed hardware that is ready to be integrated into cross-platform communication systems that can provide data to software that is provided as a service.
Seismic Software Shift Data used to be gathered in
most cases with the use of special services. Companies rarely were able to plug into software that was upgradeable or even scala- ble. What has created this mas- sive shift?
Companies who build sen-
sors are now developing inter- faces for common IoT applica- tions and SaaS strategies, so that more data can be acquired through fewer internet address- es. These devices now have the ability to compile data and also buffer in the case of outages. SaaS has given us systems
that are more robust, flexible and up to date. Integration sys- tems exist within some of the most popular SaaS systems. For example, Waze naviga-
tion software is updated accord- ing to input from users, improv- ing the performance immediately, avoiding accidents and redirect- ing users through faster routes. This system uses GPS sens-
ing to recognize slowdowns and traffic patterns. It can find lower-priced gasoline and pro- vide restaurant and hotel loca- tions. It also has a predictive ele-
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