Melvita’s eco spa in Paris is one of the fi rst facilities to earn the Being label
MANDATORY CRITERIA THE BEING STANDARD LEVEL 1 – ECOLOGICAL SPA HAS 50 MANDATORY CRITERIA OVER THREE DOMAINS:
SERVICES ■ At least one treatment
should be based exclusively on
organic and natural products ■ Detailed procedures are needed for all
treatment protocols ■ Traceability of treatments – for every client, a spa should know what treatment was followed, products
applied and therapist ■ Competence of staff and spa managers (see below)
■ Comfort levels of
customers throughout ■ Guest satisfaction surveys with corrective action plans
PRODUCTS ■ There should be at least one organic or natural product
offering for sale in the spa ■ Certifi ed organic snacks ■ Natural cleaning products ■ Textiles (towels, bathrobes,
uniforms etc) should be organic, natural or recycled
What are your requirements for staff competence? Therapists need to be suffi ciently qualifi ed and deliver on protocols to ensure qual- ity of service. Each therapist needs a job description and clear development plans for on-going training and qualifi cations.
What’s the certifi cation process? We’ve created a free online self-assessment questionnaire covering 24 points which operators can fi ll out to see what criteria they
Spa Business 3 2013 ©Cybertrek 2013
■ Air perfumes or candles used in the spa should natural or organic
SITE MANAGEMENT ■ Environmental
management of water,
energy and waste ■ Compliance with all current standards and regulations – from health and safety protocols through to cosmetics, pool management and labour laws
already meet and what they can improve on; along with details of which criteria they don’t meet and what they need to do to pass. We also offer training courses for opera-
tors wanting to fully understand the Being standard and the certifi cation steps. Once the questionnaire’s been fi lled out, we need documented evidence of operators are meeting criteria. We’ll then conduct a site inspection and highlight any areas that need extra work in a conformity report. Once we’re satisfi ed that the spa has passed
■ Equipment maintenance ■ Hygiene and security
conditions ■ Pool and pond treatment ■ Environmental management of
laundry operations ■ Minimum social criteria – workplace compliance with basic human rights, local regulations and fundamental conventions of the International Labour Organization
the criteria, we’ll issue them with a certifi - cate and Being plaque. We have two offi ce-based people and eight
fi eld inspectors in our Organic & Ecological Spas Department to oversee this process.
How much does certifi cation cost? It’s a fixed yearly fee which ranges from €800-€6,000 (US$1,050-US$7,900, £687- £5,150) depending on the size and type of the spa. A discount is available for operators with multiple sites.
Read Spa Business online
spabusiness.com / digital 49
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