TECHNOLOGY
PART THREE
SPA SOFTWARE CEO BRIEFINGS
Massive change in the tech industry is transforming our lives – from mobile payments to new consumer devices. Spa software CEOs explain how their businesses are embracing these trends in the third part of our series KATE CORNEY, PRODUCT EDITOR AND LIZ TERRY, EDITOR, SPA BUSINESS
Adrian Burns Agilysys
Having the spa and hotel management system (PMS) fully integrated with the spa software is a huge advantage for the operator.
For example, once a spa appointment is booked, it’s listed in the bedroom reservation, enabling the PMS to charge the treatment directly. In addition, expenses for incidentals – such as retail products – are charged separately. Integration also ensures that if a guest cancels a room reservation, their spa appointment can be automatically cancelled mitigating lost revenue from a no-show.
Adrian Burns
What’s the price range? Agilysys operates a flexible and competitive pricing model which reflects a modular system design where only those functions that are used are licensed and charged for.
In addition, Agilysys offers an alternative to the traditional CapEx (capital expenditure) investment with a SaaS (Software as a Service) model where the costs are spread over a fixed term and are treated as an OpEx (operating expense) investment.
What’s your vision? Our aim is to be a leader in transforming the guest service experience by providing innovative technology-enabled solutions. We want to assist
our clients in winning the guest recruitment battle against their competitors by engaging with their guests at every stage: pre-arrival, in the moment and post-departure.
What new functionality are you working on? Mobile solutions are the way forward and we have a strong track record of harnessing the latest technologies for client engagement. The ability to engage clients through mobile technology creates an endless array of possibilities enabling multi-channel market- ing and service provision to a single device. Email, diary, SMS and web browsing capabilities can be paired with scanning and pay- ment technologies or interactive apps to create a cohesive and easily synchronised personal device.
What types of spas are your products targeted at? Agilysys’ target clients are hotels operating a spa where the ser- vice offering includes both residential stays as part of a package or alternatively hotels providing day spa treatments.
Spa Business 3 2013 ©Cybertrek 2013
What tech trends do you see in the industry and how are you responding to them? At Agilysys, we’re harnessing and embracing all forms of mobile technology. Smartphone adoption, 3G and 4G penetration with unlimited data plans have all deepened the integration of mobile devices into everyday life. As the mobile ecosystem continues to develop – including pro- gress in mobile advertising and commerce – we believe that mobile is destined to become a vitally important platform for digital mar- keters and service providers across all industries.
Web:
www.agilysys.com Tel: +1 877 374 4783 Email:
info@agilysys.com Spa-kit.net keyword: agilysys
Read Spa Business online
spabusiness.com/digital 103
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