Insight
CASH HANDLING Crown Technologies
Heikko Busse Managing Director, Crown Technologies
Crown Technologies GmbH is headquartered in Rellingen near Hamburg, Germany. The company employs around 125 staff with a further 25 employees spread nationwide across 11 sales and service offices.
In 2009 the company invested €7m in new premises in Rellingen, creating a significantly expanded department for research and development, manufacturing, central administration, as well as the Hamburg sales and service subsidiary of Crown.
Together with its subsidiary Hirscher Money Systems GmbH, Crown develops, produces and distributes pioneering change machines.
“Having a single account between casino, mobile or online, will be the solution of choice in the next five to 10 years, but it will predominantly appeal to a younger generation, one familiar with modern payment systems. Our duty is to work together with the operator to develop easy, secure systems, offering cash and ticketing solutions now, and support for new technologies in the future.”
Te EUROMAT Summit 2016 in Barcelona delivered a panel session devoted to the topic of cash, asking experts from Azkoyen, Innovative Technology and Crown Technologies for their views on the future of gaming currency. G3 speaks to Crown’s Heikko Busse about the ‘co-existence’ of today’s payment solutions
“I need a dollar“ Aloe Blacc sings in his song of the same name, but when it comes to payment in slot machine gaming, this may not be applicable forever. At the EUROMAT Gaming Summit on May 26, 2016 in Barcelona, Crown Technologies Managing Director Heiko Busse and Mustapha Hadj-Ahmed, Group Sales Director at Innovative Technologies, discussed the question of how cashless payment will influence slot machine gaming in the future. Te well-attended panel “Coin-op and cash vs electronic payment: Is cash still king?” was moderated by Juan-Manuel Prieto from Azkoyen in a lively debate.
Heiko Busse was of the opinion that numerous advantages for the guest and operator out-weigh the disadvantages and that therefore cashless gaming is on the rise. He added: “If a system like e.g. TITO (Ticket-in-Ticket-out) will have replaced gaming with cash in casinos completely in medium term future depends on various factors like legal requirements in the respective country, the size of the location and last but not least country-specific customs“, explains Busse. “We will experience a successive change in which both systems will coexist.“
P38 NEWSWIRE / INTERACTIVE /
247.COM
CO-HABITATION Te gaming sector has adopted something of a
pick’n’mix attitude to cash and cashless payment, with regulation for the most part determining the extent to which operators are allowed to offer different solutions to their customers. Tis co- existence of cash and cashless payment has meant that payment solutions, such as Crown’s SlimChange unit, need to be able to offer technical solutions for players, no matter what their preference.
“Paying with cash means you can play anonymously, it’s flexible, you can play in small increments and it offers a very high level of discretion,” states Mr. Busse. “In German arcades players are only allowed to play with cash due to legislative restrictions, but that’s not the case in the UK and Italy, for example, which have readily adopted ticket play.” Tickets have a lot of advantages, they reduce the handling costs, they offer the same degree of discretion as cash and for the operator they reduce the level of cash on the floor at any one time. Reducing the cash stock across the estate frees capital for other investments, while at the same time increasing floor wide security.
Is cash really on the retreat? Or will gaming always need cash?
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