spa news
First anniversary
celebrations Germaine de Capuccini recently celebrated the first anniversary of its partnership with the Alton Towers Spa with an evening of treatment taster packages, skin analysis and a facial workshop.
Focusing on the treatment menu, guests were treated to an exclusive preview of the new Chocolate Treatment in action, whilst getting expert tips and advice from Julie McCann, National Sales Manager for Germaine de Capuccini. A taste of the new afternoon tea menu was served and specially created Germaine de Capuccini cupcakes were also on the menu for the evening.
The well-attended event also offered the chance to experience the new Germaine de Capuccini diagnostic skin unit. All guests received a goody bag to take home and there were special offers including gift with purchase on the night.
“The past year has been one of the most exciting years for the Alton Towers Spa as Germaine de Capuccini has given us the freedom to create unique experiences for our guests,” commented Rebecca Millican, Spa Manager at Alton Towers Spa. “We are a Spa within a theme park resort so we like to add a sense of fun to our menu and the team from Germaine de Capuccini has supported our vision throughout and we look forward to the future with them.”
Egyptian style
Spa and Wellness Company, Raison d’Etre, designed the concept and managed the launch of Ki Spa, Cairo, which opened last month.
Founded in 1998, Raison d’Etre have been creating tailor-made Spas from concept, to development, right through to the opening. The Ki Spa is a 3,500 square metre facility with 11 treatment rooms, one double suite with an en-suite steam room and Jacuzzi, and two double treatment cabanas in the lagoon area.
There is also a café on site, offering balanced meal options and a tea garden to help the clients relax and unwind before or following their treatments.
The Ki Spa was built in collaboration with Palm Hills Developments and is situated in the residential area of The Palm Club, Cairo, Egypt.
A facial for city-dwellers
This year, it took just one week for London to breach its annual air pollution limits. Exposing skin to such kinds of pollution can take its toll; pollution can damage the purification process and it affects the cells’ ability to repair.
The Agua Bathhouse & Spa at Mondrian London has launched a unique facial that has been designed to reduce the effects of pollution on the skin; the Natura Bissé Diamond Energy Facial deeply cleanses the skin, helping to repair pollution damage.
The facial begins with a deep exfoliation to rid the skin of any dirt and dead skin cells. Natura Bissé’s Diamond Nectar Serum is then massaged into the skin to improve the definition of the facial contours and clear the lymphatic zones of any toxins. Finally, a cooling algae mask is applied to firm the skin and restore the skin’s elasticity.
Your opinion
matters Macdonald Hotels and Resorts have launched the ‘Your Opinion Matters Survey’ to help create an exceptional Spa journey for the customer. It is an internal incentive program that aims to encourage all staff members to take pride in the treatments and customer service they deliver, making it a first class Spa experience for all guests.
Following each treatment, clients will be asked to complete a survey and return it in an envelope for the attention of the Spa Manager. Therapists will then receive points based on this customer feedback, and the points system will be linked to awards schemes celebrated by the Spa teams throughout the year. The rewards are as enticing as ever, with a chance of winning an overseas holiday in the mix.
The strategy was created and implemented by Jeanette Jones, Managing Director of Spa and Leisure at the Macdonald Hotel group. “I’m delighted to announce the official launch of our ‘Your Opinion Matters Survey’,” says Jeanette. “Since its soft launch in January this has proved a great motivator enabling our therapists to really think about the treatment and take our service to the next level. It’s designed to raise the bar in our Spas to not simply fulfil but exceed our customers’ expectations.”
A new face
Corinthia Hotel London has appointed Laura Vallati as the new Spa Director of their flagship Spa, ESPA Life at Corinthia.
Until now Laura held the role of General Manager at ESPA at Baha Mar in The Bahamas, and has over 20 years’ worth of management experience in the Spa and leisure industries.
In her new role, Laura will be responsible for ensuring the smooth operation and strategy of ESPA Life, bringing to life her seamless knowledge for the brand.
“Moving to ESPA Life at Corinthia feels like the perfect next step for me. I look forward to building ESPA Life’s global reputation as the pioneer of a new generation of Spas,” says Laura.
Welcoming the appointment, Sue Harmsworth, CEO and Founder of ESPA, also adds: “Having been a part of the ESPA family for many years, Laura has a clear vision of the wellness philosophy that underpins everything we do. I am confident that ESPA Life will continue to flourish under her direction.”
Laura Vallati
42 GUILD NEWS
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160
