This page contains a Flash digital edition of a book.
RD027 REGAL BRO-09 P72-99 AW 6/8/08 12:40 Page 99
E
the diving holiday specialists
BOOKING
Conditions
holiday insurance and amendment charges. The 14: CUSTOMER COMPLAINTS
right to cancel must be exercised within 14 days In the event of any dissatisfaction with the
from the issue date printed on the invoice. At the accommodation, or any other service provided
date of publication of this brochure the following by the Company in resort, the matter must be
currency rate applied: 1.99 USD and Euro 1.26 reported immediately to the local representative,
to 1 GBP as at 23rd July 2008. Any variation in agent, or hotelier so that action can be taken to
cost will be calculated on the divergence from remedy the problem. Any complaint made to the
these exchange rates. Variation in taxes or port Company after the holiday should be made in
fees, where they are included in the package writing within 28 days of return. It is
price, will be calculated and amended at cost. unreasonable to take no action whilst on holiday
but then to write a letter of complaint on return.
8: CANCELLATION IN VIEW OF BEHAVIOUR It is therefore a condition of this contract that you
The Company reserves the right, in its absolute communicate any problem to the supplier of the
discretion, to terminate your holiday if your service whilst in the resort and complete a
behaviour is likely, in the opinion of the Company, written report signed by both parties. If you fail to
or its employees or suppliers, to cause distress, follow this simple procedure we cannot be held
damage, annoyance or danger to its employees, responsible as we have been deprived of the
or to any third party or their property. If you are opportunity to investigate and rectify the
prevented from travelling for this reason, the problem in the resort. If you have a dispute with
Company will have no further responsibility for the Company which you are unable to resolve,
your holiday, including any arrangements for you may refer the matter to a court of law or call
your return home. We will impose full upon the AITO Independent Dispute Settlement
cancellation charges and will not give any Service (details on request). Claims which apply
compensation by the Company. It is a condition
refunds. Furthermore, we will be under no principally or exclusively in respect of (or as a
precedent of our acceptance of liability that you
obligation whatsoever to pay you compensation consequence of) illness or physical injury are not
follow the procedures for the notification of
or cover any costs you may incur as a result of admissible for settlement under the service.
complaints set out in clause 14 below, entitled
having to make alternative arrangements.
‘Customer Complaints’.
15: PASSPORTS / VISAS / VACCINATIONS
9: DIRECTORS’ AUTHORITY
It is entirely the passenger's responsibility to
d) Flight timings are provided by airlines. They No servant or agent of the Company can vary ensure that they have a valid passport,
are subject to air traffic control restrictions, the conditions of the Company and any such appropriate visa and conform to health
weather conditions, the need for constant purported variation shall be of no effect unless it regulations regarding vaccinations. Information is
maintenance and the ability of passengers to has been signed by a director of the Company. provided in the current brochure and is given in
check in on time. There is no guarantee that the good faith but without responsibility on the part
flights will depart at the time shown in this 10: TRANSFER OF BOOKINGS of the company.
brochure or on the tickets that you receive. The If the customer is prevented unavoidably from
timings are estimates only. The Company does taking his holiday by circumstances such as
16: INSURANCE
not have any liability to you for any delay that those which would entitle him to make a valid
It is a requirement of booking that you are
may arise. Where such delay does arise, the claim under a conventional insurance policy,
insured. Premiums for Dive Master and
carrier may provide appropriate meals etc. but then, on giving the Company notice no less than
N.J.Heritage are detailed in this brochure. If you
the Company will not make any such provisions. 30 days before departure, s/he will be entitled to
do not take insurance through the Company you
Further, as between yourself and the airline, any transfer his / her booking to another person
should forward details of your insurance policy
flights forming part of the holiday arrangements deemed acceptable to the Company. In such a
with another company for our records.
will be subject to the conditions in the ticket case the customer and the transferees shall be
17: JURISDICTION
issued by or on behalf of the carrying airline jointly and severally liable for all monies due to
This contract, and any matters arising from it, are
which in most cases limit the airline's liability to the Company, including all charges and
governed by and construed in accordance with
the customer in accordance with International reasonable fees consequent upon such transfer,
English Law and are subject to the exclusive
law and Conventions. such as cancellation costs imposed by
jurisdiction of the Courts of England and Wales.
suppliers.
e) The customer must appreciate that in certain
countries services in hotels, tours and in
11: INFORMATION CONTAINED IN BROCHURE
restaurants cannot be expected to be of the
& WEBSITE
same standard as those in the UK and the term
a) The Company's brochure and website
‘reasonable standard’ must be interpreted
contain statements representing its honest belief
accordingly. This is particularly important where
that the facts as shown are correct. Every
liveaboard dive boats are concerned, when the
reasonable effort has been made to describe
clear limitations of being on such a small vessel
fully, and as honestly as possible, the holidays
must be accepted.
offered and every reasonable attempt will be
f) Activities on some tours, such as diving, carry
made to supply what has been described.
inherent risks and each person wishing to
b) The Company reserves the right to make
participate in such activities may be asked by the
changes to the information, prices and itineraries
supplier to sign additional forms and in all cases
set out in the brochure and website prior to
must adhere to the restrictions imposed by the
confirming a customer's booking and, provided
supplier.
such changes have been notified to the
g) It is a condition precedent of our acceptance
customer prior to his submitting a booking form
of liability that you follow the procedures for the
or accepted by the customer after submission of
notification of complaints set out in clause 14
the booking form prior to the Company's
below, entitled ‘Customer Complaints’.
confirmation, then such changes shall be
binding on the parties.
7: CHARGES
No price surcharges will be made within 31 days
12: AIRLINES
of departure. However, before that time, the
The airlines and types of aircraft which are likely
holiday price is subject to surcharge on the
to be used on holidays in this brochure are
following items: transportation costs, including
Britannia, Excel and Monarch using Airbus
the cost of fuel, dues, taxes or fees chargeable
A320, A310 and B757 aircraft. The
for services such a embarkation or
arrangements are not however definite at the
disembarkation fees at ports and airports, or the
time of printing and we cannot give you any firm
exchange rates applied to the particular
information about the airline or the type of
package. Even in this case, the Company
aircraft on which you will travel.
absorbs an amount equivalent up to 2% of the
holiday price, excluding insurance premiums and 13: EXCURSIONS
any amendment charges. Only amounts in Regaldive representatives in resort can give
excess of this 2% will be surcharged. If this details of excursion companies. The customer
results in an increase of holiday price of more books and pays for these locally, directly with the
than 10% the customer will be entitled to cancel excursion company. They work independently of
the holiday with a full refund of all the money paid Regaldive and so the Company cannot be held
except for any premium paid to the Company for liable for these trips.
1
01353 659 999 99
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100
Produced with Yudu - www.yudu.com