RD027 REGAL BRO-09 P72-99 AW 6/8/08 12:40 Page 98
BOOKING
REGALDIVE
the div
Conditions
Regaldive is a trading name of Regal Diving 4: MODIFICATION BY THE CUSTOMER
and Tours Limited, hereinafter known as the Should you wish to make a change to an existing
Company, with whom all arrangements are booking we will arrange this, subject to
made. Holiday arrangements are subject to availability, but will impose an administration
the following conditions. charge of £60 per person for each item
changed. Dates of travel and / or resort cannot
1: BOOKING & PAYMENT OF DEPOSIT
be modified. Short notice alterations are not
a) A signed booking form and a deposit of £100
always possible and should you find it necessary
per person for tours travelling to the Red Sea
to cancel your holiday the cancellation charges
(£150 per person for Fastrack courses) and
listed in 3 above will apply. Any amendment
£200 per person travelling Worldwide (£500 per
charges imposed by suppliers will be charged to
person for Worldwide liveaboards) is required,
the customer.
unless booking within 60 days prior to your
departure date, in which case the full payment of 5: CANCELLATION OR MODIFICATION BY
the cost of the holiday is required with your THE COMPANY
signed booking form. The booking is binding on a) Every effort will be made to operate all
the Company only when it has issued holidays as advised but the Company reserves
confirmation in writing. Any person submitting a the right to modify or cancel any holiday, flight,
booking, or on whose behalf a booking is made, schedule, accommodation or arrangement at
is responsible for ensuring that the payment of any time up to 60 days before departure. In the
any sums due in respect of the booking is duly case of any material modification or of
made to the Company. cancellation, the Company will, if possible, offer
b) The Company reserves the right to decline
alternative arrangements or, if these are not
any bookings.
acceptable, a full refund of monies will be paid.
When offering alternative arrangements the
6: THE COMPANY’S LIABILITY TO THE
c) The Company is not under any obligation to
Company will, if accommodation is affected,
CUSTOMER
dispatch any tickets, vouchers or documents
endeavour to provide an alternative in the same
a) The obligations of the Company, and those
until full payment of the booking has been
area. If the Company is only able to offer a lower
of any suppliers providing any service or
received by the Company or its appointed agent.
classification of hotel it will refund the difference
facility involved in any travel arrangements
Monies paid to an agent will be held by that
in the brochure price.
you book with the Company in the UK, are to
agent as agent for the Company from the date
provide services and facilities with reasonable
when payment is made to that agent. Such b) A material modification, as mentioned in 5a
care and skill.
monies are at all times held on behalf of the above, is one which has a significant effect on
b) The Company accepts liability for any loss you
Company as ATOL holder. The agent has a the customer’s holiday, such as change of
may suffer if any part of the holiday
responsibility to provide the customer with an accommodation to a different resort or to any
arrangements you book with the Company is not
ATOL receipt or ATOL confirmation invoice at the inferior classification in the same resort, a
as described and not of a reasonable standard.
time of payment. change of departure or return timings of more
The Company also accepts liability if you suffer
than 20 hours or a change of departure airport
2: PAYMENT OF FULL BALANCE
death or personal injury as a result of the holiday
which will cause substantial inconvenience to
The total cost of any booking shall be paid so as
arrangements failing to be as described and of a
the customer, e.g. a change between one of the
to be received by the Company not later than 60
reasonable standard. However, these
four London airports would not be considered
days prior to the scheduled departure date of
acceptances of liability do not apply where the
material.
the holiday. In the event that the payment is not
cause of the failure in your holiday or any death
received by the Company by that date, the
c) The Company will not materially modify or
or personal injury you may suffer is not due to
Company may choose to treat the booking as
cancel the holiday within 60 days of the date of
any fault on our part or that of our servant,
cancelled by the client in which event the
departure unless compelled to do so because of
agents, or suppliers, and is your own fault, or the
cancellation fees listed in 3 shall apply.
circumstances of force majeure - i.e. war, threat
actions of someone unconnected with the
of war, civil strife, industrial dispute, natural or
package or due to unusual or unforeseeable
3: CANCELLATION BY A CUSTOMER nuclear disaster, bad weather, fire, level of water,
circumstances or events which neither we, nor
When a client wishes to cancel a booking, and terrorist activity, technical or maintenance
our servants, agents or suppliers could have
notification of the cancellation, which must be problems with transport, changes of schedule or
anticipated or avoided even with the exercise of
made in writing to the Company, is received operational decisions of transport providers,
all due care. The acceptances of liability are also
within the period stated below, the following closure of ports or airports, acts of God or similar
conditional upon you assigning to the Company
percentages of the entire cost of the holiday will circumstances beyond our control.
any rights you may have against any other
be charged, together with the full insurance
person whose acts or omissions have given rise
premium. More than 60 days, deposit forfeited;
d) Should the Company materially modify or
to the Company's liability.
59-30 Days, 60%; 29-15 days, 75% ; 14 days to
cancel you then have the following alternatives:
(1) Accept the change, with a credit towards the
c) The Company's liability to compensate you,
departure, 100%; failure to travel, 100%.
cost of an existing or future holiday with us - see
and the amount of such compensation, is
the scale below (2) Select another holiday with
subject to the following limitations. First, in the
us, with a credit - see the scale below (3) Cancel
case of damage other than death, illness or
the holiday, receive the full refund plus a cash
personal injury, compensation is restricted to a
compensation - see the scale below. Please
reasonable amount having regard to such
note though, no compensation or credit will be
factors as, inter alia, the holiday cost and the
given for material modifications or cancellations
extent to which the enjoyment of your holiday
caused by force majeure (see 5c above) or by
can be said to have been affected. The
low bookings (see 5e below). Scale: Notification
maximum amount of such compensation the
more than 42 days, (compensation or credit) nil;
Company will pay you is two and a half times the
within 29-41 days, £10; within 15-28, £20;
cost of your holiday arrangements booked with
within 0-14, £30.
the Company, and the Company will use this
maximum sum in assessing the appropriate sum
e) Certain holidays may require a minimum due to you in the circumstances of your
number of participants and, in the event of such particular complaint. Second, in all cases, liability
minimum numbers not being achieved prior to and compensation are restricted in accordance
60 days before departure, the Company shall be with the provision of all International Conventions
entitled to cancel the holiday, whereupon all which concern transportation and
monies paid by the customer shall be refunded accommodation, namely the Warsaw
but no compensation shall be payable. In the Convention 1929 (as amended), the Berne
unlikely event that the Company becomes Convention 1961, the Athens Convention 1974,
unable to provide a significant proportion of the the Geneva Convention 1973 and the Paris
services you have booked after you depart, we Convention 1962. Copies of these Conventions
will make alternative arrangements for you at no are available on request, please allow 28 days
extra charge, or, if this is impossible, or you do for delivery. Any sums received by you from
not accept these alternative arrangements for a suppliers such as from airlines due to the Denied
good reason, we will provide you with transport Boarding Regulations 1992 (and in this case
back to your point of departure. In addition, if sums paid by the airline constitute the full
appropriate, we will pay you compensation of an amount of your entitlement to compensation for
amount which is reasonable taking into account all matters flowing from the airline's actions) will
all the circumstances. be deducted from any sum paid to you as
98 q www.regaldive.co.uk
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