p13 TTC Ret over 50 11/9/09 13:02 Page 13
TOP TRAVEL COMPANY
– RETAILER OVER £50
MILLION TURNOVER
SPONSORED BY
WINNER
FINALISTS
BARRHEAD TRAVEL
The judges felt Barrhead Travel’s excellent First Choice
financial performance, its attempts to really
understand and serve its customers through Gills Cruise Centre
the use of market intelligence, and its
investment in its own people through training, On The Beach
targets and incentives made it a thoroughly
deserved winner in this category. They Thomson
also felt the commercial relationships and
investments outlined in its entry were clear Travel Republic
signs of a business in good health, and agreed
that its focus on long-haul and cruise through
a multi-channel approach, spread equally
across shops, phone and the web, were
sensible and sustainable strategies. Barrhead
was considered to be a traditional retailer that
has successfully employed new and innovative
techniques and processes, particularly since
its management buyout last year.
THE TTG TRAVEL AWARDS 2009 13
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