EVENTS
Airline Retail Conference
Where: Hilton Heathrow Terminal 5 When: London June 16-18 2014
ARC2014 London is all about 'challenging mind sets, business models and attitudes in airline retail': • How do we move away from this sector segmentation and start combining the airline’s data with the retailer's CRM skills and set up partnerships with OTAs and GDS in order to increase customer engagement and bring that unique experience?
• What are the limitations of the current technologies and how do emerging technologies including on-board solutions, big data, mobile devices and technology platforms bridge this gap?
• What will onboard look like in 2021, looking at crew engagement, inflight entertainment, pre-order, user interfaces and connectivity?
• And the more important overarching question, what is travel retail actually
Conference The following topics will be discussed:
• Whose customer is it anyway? CRM best practices and the importance of partnerships.
• Limitations of current technologies and the the emergence of a new wave of game-changing technology -such as big-data, mobility and social media.
• The future of on board – crew engagement, connectivity/IFE, user interface and mobility.
• What is retail actually about?
Confirmed speakers include: Martin Smith, director of marketing FlyBe Massimo Pascotto, head of innovations and Digital Solutions, SAS Bobby Healy, cco Cartrawler Michael Cunningham, cto Cartrawler Jean-Luc Chaissigneux, ceo DutyFly Chris Tarry, principal CTAIRA Ilias Kostov, executive vice president, Global Sales & Product Strategy GuestLogix Mark Lenahan, vice president Product Strategy OpenJaw Technologies Kevin Rogers,ceo AeroMobile Bojan Jokic, ceo Epteca Dave O’Flanagan,ceo Boxever Nikos Loukas, founder
inflightfeed.com Chee Wong, CTO Ink
about, what services can and should be included within the definition of ancillary revenue? to once again be a media partner at this important industry event and is offering readers a 15% discount on published rates for attendees. ARC was founded in 2007, and has been
organised each year in the UK, becoming question, what is travel retail actually
about, what services can and should be included within the definition of ancillary revenue? This year ARC is also introducing an F&B
Breakout Session: Shaping the future of inflight catering. Inflight catering is forecastto be
a US$16.5 billion industry by 2018. However, this does not automatically mean an increase in revenue. The global economic downturn has changed the passenger’s attitude towards travel, as they demand better value for money, forcing airlines to develop more cost effective business models, which in return has led to fiercer competition for inflight concessionaires and suppliers. OnBoard Hospitality is pleased once again
to be media partner at this important event and is offering readers a 15% discount on published rates for attendees. ARC is now established as the conference
for leaders in inflight retail and onboard food & beverage. The London show in 2012 was the largest event of its type ever staged, with 531 delegates – including over 100 airline and concessionaire buyers – 18 sponsors and 77 exhibitors. The event also now features in Asia-Pacific (for the last three years), Macau, Singapore and – most recently – Hong Kong.
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