THE BOOKING PROCESS
DETAILED ONLINE CHECK-IN INSTRUCTIONS FOR YOUR CUSTOMERS
BEFORE YOU START After logging in, you will be directed to the My NCL home page with your cruise summary. Click on the orange Online Check-in box and wait for the entry screen to open.
1. PERSONAL INFORMATION In the first step, please enter all required personal data. Once you have filled in all the fields, click on “Save and Continue”.
2. CONTACT INFORMATION In the next step, enter your home address and contact details. Please also provide name and phone number of an emergency contact person who is not travelling with you before clicking “Save and Continue”.
3. PROOF OF CITIZENSHIP Please enter the details of the travel document you will present at embarkation. Please note that a passport valid for at least six months after the end of the cruise is also required on all Europe sailings.
The only exception is for citizens of Schengen countries on cruises that do not leave Schengen territory. In this case, an ID card is sufficient for embarkation. If the option ID card is not available in the selection list, but you would like to travel with it on your Europe itinerary, please select Passport anyway and enter your ID card number. Click on “Save and Continue”.
4. PRE AND POST CRUISE TRANSFERS If you are flying to your embarkation port, please enter your flight details in the next step. Once you have filled in all the data and clicked on “Search”, you can book a transfer from the airport to the pier for a fee. If required, tick the appropriate box and continue with the return flights.
If you prefer to arrange your travel to the port individually, simply enter “No” in the first box. If you have booked your flights via NCL, this step will be hidden and does not need to be completed.
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5. VACATION ADD-ONS In this step, you can further upgrade your cruise with various packages to take it to the next level. If you do not wish any further upgrades, please click “No, thank you” here.
6. ONBOARD PAYMENT PREFERENCES Please select your onboard payment method and enter the required data for onboard payments. Payments on board can only be done via your onboard account, not with cash or credit/debit cards. To open an onboard account, either a credit/debit card or a cash deposit is required. We recommend to use a credit card.
If you do not wish to provide credit/debit card details, please choose cash. For a 7-day cruise, an advance payment of US$ 300 per person is required at embarkation. You are able to provide your credit card details at the port should you change your mind. You also have the option of storing the payment method for other guests in the same stateroom.
Please insert the e-mail address to which you would like to receive the statement of your onboard account at the end of your cruise and do not forget to tick the check box that allows NCL to charge your credit card. Click on “Save and Continue”.
7. HEALTH & SAFETY In the next step, upload an existing photo of yourself or take a new photo with your webcam by clicking “Add”. Please also enter an e-mail address and telephone number we can use to contact you with important information about your cruise.
Choose a scheduled arrival time at the cruise terminal and accept the vaccination and testing requirements on board.
Last but not least, please watch the safety video and confirm with a tick that you have watched the video and understood all the information. Please note that you can only tick the corresponding box once you have watched the video in its entirety. Click on “Save and Continue”.
8. TERMS AND CONDITIONS In the final step, please read the Guest Ticket Contract and Privacy Policy and accept all terms and conditions stated therein. Then, please click “Finish Check-in” or continue with the other guests on your reservation.
For details, refer to our My NCL Guide
on Marketing Headquarters
(can also be handed out to customers). GO TO
market.ncl.com/MyNCL
Or watch the explanation video GO TO
youtu.be/hag3CXMLuwE
TRAVEL DOCUMENTS The travel documents are provided online as eDocs. You can download the eDocs for your customers via Norwegian Central. The eDocs button is located under the “BOOK” column on Norwegian Central's homepage. eDocs can only be accessed for bookings made under the agency ID of the agency that is signed in. Remember, guests are required to complete their online check-in themselves via their My NCL account, and eDocs are only available when:
• We are between 21 and three days before sailing • Reservation is paid in full • 24 hours after the full online check-in process has been
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