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PARTNERS FIRST – SALES SUPPORT


PARTNERS FIRST ON BOARD We look forward to having you on board and want to treat you to some special amenities.


• A bottle of prosecco in your stateroom • A plate of chocolate-covered strawberries in your stateroom • US$ 25 dining credit for speciality restaurants • Priority tender tickets and priority disembarkation


Contact us at least two weeks before departure with a proof of employment by e-mail to receive the benefits on board (scan of your travel industry identify card or confirmation from your office manager – not older than two weeks, IATA ID card, etc.).


Please don’t discuss the discounts and benefits you receive, especially when talking to full fare paying guests.


TRAVEL AGENT COMMUNICATION CHANNELS NEWSLETTERS Be the first to hear about our latest offers, promotions and updates.


Contact your sales representative to register or fill out the form GO TO trade.ncl.com/opt-in-ce.


PARTNERS FIRST FACEBOOK Join our closed-user Facebook group NCL Partners First: Central Europe and become part of the NCL community.


TRAVEL AGENT TRAINING NCLU


• Gain the necessary knowledge for successful NCL sales in our virtual university


• For every course you complete, you get a badge


• The more you learn, the more benefits you get – from certificates for your desk to access to our Reduced Rate Programme with different discount levels depending on the learning level you achieve


• For direct access GO TO www.ncluniversity.com


WEBINARS • Find webinar dates on Norwegian Central in the learning column or in our newsletters and on Partners First Facebook


• You can also ask your Business Development Manager for individual training


EVENTS & ROADSHOWS Stay on the lookout for roadshows, ship visits or other events where you can take part in our product presentations. Our Monday newsletter “PARTNER NEWS” gives you all the important dates.


MODERN BOOKING TECHNOLOGIES AGENT BOOKING ENGINE • Search, book and manage reservations online at any time


• Send an e-mail to TradeSupportEMEA@ncl.com for activation


To learn more GO TO chapter 5 of part 2 of this handbook & see our training videos GO TO www.trade.ncl.com/bookingreferences.


NCL AIR


• Our platform for adding travel packages to your customers' cruise, integrated into our online booking tool


• Access to all publicly available air fares with real-time availability and daily updated pricing


To learn more GO TO chapter 5 of part 2 of this handbook, or to watch our training videos go to GO TO trade.ncl.com/ bookingreferences.


ATTRACTIVE GROUP RATES


• Secure your allotment and group conditions for groups of eight staterooms or more at double occupancy


• Contact our groups department at groups@ncl.com


For detailed information on our group offer GO TO chapter 6 of part 2 of this manual


or see our dedicated Groups Flyer


on Marketing Headquarters. GO TO market.ncl.com/GroupsFlyer


SALES & MARKETING SUPPORT MARKETING HEADQUARTERS


All available digital marketing materials can be downloaded via Marketing Headquarters. Using your Norwegian Central login details, you can easily access GO TO market.ncl.com and find the latest flyers, e-brochures, agent reference materials, toolkits for promotions, social media content and videos. Access is also easy via Norwegian Central and the MARKETING pillar.


IMAGE LIBRARY An extensive choice of images, accessible via Norwegian Central


BROCHURES & COLLATERAL Printed catalogues and flyers, decoration material and much more – to be ordered free of charge via Norwegian Central


SALES & MARKETING TEAMS Our experienced team are just a phone call or e-mail away at any time you need assistance to support your efforts.


CRUISENEXT & FCC-REPORTS You can access your latest CruiseNext and FCC reports at any time via Norwegian Central. Enter your e-mail address and you will receive an overview of all your customers' outstanding CruiseNext credits by e-mail, so you can target them for a next booking. The same applies to any Future Cruise Certificates (FCCs) your customers have received for suspended cruises.


86 See our dedicated quick


Online Booking Engine Cheat Sheet on Marketing Headquarters.


GO TO market.ncl.com/BookNorwegian See our dedicated detailed


Online Booking Engine User Manual


on Marketing Headquarters. GO TO market.ncl.com/ABEManual


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