CUSTOMERS AND TARGET GROUPS 1.7 LUXURY CRUISERS
Hidden away at the top of the ship is The Haven by Norwegian, an exclusive enclave accessible by private keycard with our most spacious and well-appointed accommodation. Think of it as a ship within a ship. Guests will indulge in the unparalleled personal service of a certified butler and concierge, who will make all their arrangements on board and on shore. And they’re just steps away from unique speciality restaurants, award-winning shows and the exciting activities the ships have to offer. All suites offer king-size beds, luxury baths and private balconies.
Learn more about the different stateroom categories of The Haven by Norwegian as well as the special suite amenities offered in GO TO chapter 2.3 of part 1 of this manual.
The Haven Suite, Norwegian Joy MEET OUR LUXURY CRUISERS GUESTS
Less likely to be retired and more likely to travel with family and friends • Almost 25% higher guest satisfaction score and over 15% higher overall value perception • Repeat rate for 2022 was nearly 50% higher than balcony staterooms.
1.8 GUESTS WHO ARE CELEBRATING A SPECIAL OCCASION SPECIAL OCCASIONS
A cruise is a wonderful opportunity to celebrate a special occasion. Your customers can order a Bon Voyage gift from our exclusive collection, e.g. wine, a fruit basket or flowers. NCL also offers special honeymoon or anniversary packages. Please order your customers’ choice at least one week prior to departure (payment will also be taken at this time). Bon Voyage gifts are bookable via our reservations department and online. You can find the different offers such as party packages as well as prices on our website GO TO
www.ncl.com/before-you-go and in our online booking engine.
WEDDINGS AT SEA For engaged couples dreaming of exchanging vows while sailing into the sunset NCL offers legally recognised weddings organised through our partner Royal Ocean Events. NCL’s Wedding at Sea package includes everything couples need to celebrate their nuptials, including a bridal bouquet and matching boutonniere, champagne toast, wedding cake and more, plus an experienced wedding coordinator to assist them every step of the way during
the planning process. Once on board, they will enjoy their big day stress free, as onsite wedding coordinators handle all the day’s details. More information can be requested via our reservations department or directly with Royal Ocean Events at 001 888 475 5511 or
ncl@royalwed.com.
On Marketing Headquarters you'll find a dedicated Wedding Flyer to share with your customers. GO TO
market.ncl.com/Wedding
GIFT CERTIFICATES
Relatives or friends of your customers can get them a voucher for a treatment at our Mandara Spa or an onboard credit which can be used for almost all services on board, e.g. shore excursions. For further information please contact our reservations department.
1
Pride of America
Mandara Spa, Massage Therapy
80
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100
