DEAR TRAVEL PARTNER,
We are delighted to bring to you another edition of our travel agent reference guide regarding all things NCL. Why not keep it on your desk to refer to easily and make sure you are fully up to date with everything ahead in 2024?
This manual should be your go-to guide for all information you need for successful sales of our cruises. Plus, it will introduce you to Partners First, our corporate philosophy that puts you at the heart of everything we do at NCL, as we believe that your success is our success too.
It will also provide you with helpful information on our award-winning cruise product. As I'm sure you are aware, NCL has a cruise holiday for every customer, from exploring more of Europe or relaxing in The Caribbean to experiencing the wonders of Africa, Asia or Australia and majestic Alaska. There are 20 innovative and contemporary ships open for sale, including the brand-new Norwegian Aqua™ – arriving 2025 and sure to cause a buzz. We have accommodation options suited for every customer and budget and when it comes to onboard activities, there are fantastic shows to enjoy, the only racetracks at sea, water parks and kids’ clubs to keep the whole family entertained. Plus, with Free at Sea, your customers can choose to elevate their cruise experience to the next level. Upgrade from as little as € 149 per person and they’ll receive all applicable Free at Sea packages, including Speciality Dining, Premium Beverages, WiFi, Shore Excursions discounts and more.
And we would also like to introduce you to one of the most important resources in the NCL world – our platform Norwegian Central, which offers a number of features, including letting you make and manage bookings in real time or building NCL marketing campaigns. It’s also the home of NCL University (NCLU), where you can learn all about our product in interactive training sessions and even access reduced rates for booking your own cruise. You will find many references to Norwegian Central on the following pages, so I strongly advise you to get your personal login information now, if you haven’t done so already (see the first page of this manual to learn more).
Thank you once again for your continued support over the last years and if you are new-to-NCL, we are pleased to welcome you aboard as you start your new working relationship with NCL.
Of course, if you have any further questions, the NCL team is always available for you – simply check out your contact in the ‘Who to Contact’ section at the end of this handbook. After all, nothing makes us happier than supporting you with all the answers and advice you need to provide your customer with a great service and close a sale!
Jürgen Stille Senior Director Business Development Europe
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