CUSTOMER SERVICE FOCUSING ON


Enhancing the customer’s journey experience has been one of the key aims of Ports of Jersey Customer Relations Team with many successful initiatives introduced to satisfy its wish in “delighting our customers”.


In a step to improve security measures and passenger arrival flow, Jersey Airport installed anti-backtrack doors; widely used in many airports across the world. This provides a way of protecting airport restricted areas from incursion as well as allowing a more fluid flow of passenger movement through the exit, thus reducing the level of congestion that can occur.


Similarly, improvements were also made to the central security


search area by removing some of the internal walls and enlarging the preparation area and post security areas as well as


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introducing a dedicated security lane for departing passengers requiring special assistance. New technology has also been fitted that allows Ports of Jersey to track travel peaks in the check-in and security search areas, ensuring that sufficient resources and services are available during busy times and drastically reducing waiting times and queues.


The Passenger Services Team, which previously operated as two separate units covering the airport and harbour, has been amalgamated into one team that now covers both locations.


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