Introducing
“When you join Friends Helping at Home you're part of a community … everyone that we work with takes that seriously”
service providers on their teams, and for the families they make a difference to. It's a passion project!”
What makes a ‘Friends’ franchisee? Sam is keen to point out that while care industry experience can be useful, it’s by no means a must-have to join the Friends Helping at Home network, and that training is designed to make sure franchise owners are fully supported and equipped to run their business from launch. “We take a lot of time to get a really good view of a person. I'm really interested in finding out what makes them tick – we design a bespoke package for that individual. You don't need to have come from the care sector. We tailor what the onboarding package for someone based on where their experience fits.” “We do a lot of peer-to-peer support, so we use
our network, use our existing members … that's kind of part of the deal – when you join us, you're part of a community, and you give back to the community. Everyone that we work with takes that seriously. So our other franchisees are really happy to kind of provide that peer-to-peer support.” The term ‘person-centred’ is, says Sam, “thrown
around a lot in the care sector, and it can often be lip service. We talk about how our model is truly person- centred and we will prove that to you from day one. That goes for an employee or a franchisee – it’s very much our culture. What works for you as an individual is what's most important.” And so it makes sense that to become a successful
Friends Helping at Home business owner you need to be: “really need to be good with people, full stop! That's basically the crux of it – are you a people person? a successful franchisee needs to be good at relationships,
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adept at building them with themselves and among others, and have a well-tuned sense of judgement.” Alongside this, “You need to be quite driven. We're
looking for very solution-focussed people. That's how we all operate as a team. Everyone in our team focusses on the solution, not the problem. We’re problem solvers.” Friends Helping at Home is also an opportunity that
suits those looking for flexibility in the working day, and for a business that fits well around the demands of daily life. Growing the business into a successful operation no doubt takes hard work, but, says Sam, the sense of fulfilment is palpable: “When you say ‘yes, we can help you’ to a family seeking it, you can feel their relief! They want support, flexibility, consistency, they want someone that fits into their family, and you’re able to give them a friend for mum, they’re just transformed! That’s what the Friends model creates, and that's how you're spending your day, facilitating those perfectly aligned connections and it is just so rewarding. Because ultimately you're making everyone happy!” If you want to build a rewarding business that
changes lives, get in touch with Friends Helping at Home to find out more
friendshelpingathome.co.uk
Left: Founder Andrew Richardson with his wife and daughters, the Friends Helping at Home family
Right: Andrew and Sam working together even from an early age
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