FRANCHISEFOCUS INVESTMENT: FROM £ 4 5 ,0 0 0 Rising star
Building scalable success in care: one young entrepreneur's journey with Right at Home
years later, he leads one of the network's fastest-growing, top- performing businesses, demonstrating how ambition, a proven franchise model and the right support can create exceptional long-term success in the care sector. When Jack Miller decided he wanted
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to build his own business, he knew he wanted the support and structure of a proven franchise model. After researching a range of sectors, Jack chose Right at Home in 2019. With his own grandparents' wellbeing in mind, he joined at just 24 years old, becoming Right at Home's youngest franchise owner.
“Benefit from a fully-formed structure and business model”
Launching just before the pandemic
brought obvious challenges. Jack faced early difficulties recruiting and retaining the right people, but with support from the Right at Home network and advice from experienced franchise owners, he stayed focused on building a high-quality care service and a sustainable long-term business. That perseverance has paid off. By maintaining an unwavering commitment to exceptional care, Jack established a strong local reputation and laid the foundations for significant growth. In 2024, Right at Home Chippenham achieved the £1 million revenue milestone with strong margins, before doubling in size over the following 12 months. The business recorded the highest growth across Right at Home's 80 territories that financial year and continues to work towards its next ambitious milestone.
t just 24, Jack Miller became Right at Home's youngest Franchise Owner. Seven
A key factor in this success was Jack's
willingness to adapt and invest in the right people. Recognising that recruitment was limiting growth, he introduced a dedicated Recruitment Coordinator to support new Carers through their first 12 weeks. He also created Client Care Manager roles, providing career progression while ensuring clients continued to receive personalised support as the business expanded. Alongside operational improvements,
Jack focused heavily on culture and employee wellbeing. His aim has always been to put CareGivers at the centre of business decisions. This approach has helped improve retention, strengthen engagement and support continued growth. That success was recognised at Right
at Home's Annual Celebration Awards, where Right at Home Central Wiltshire received the Growth Award. The business has also rebranded from Right at Home Chippenham to Right at Home Central Wiltshire, reflecting its wider regional reach and plans for further expansion. Despite his entrepreneurial drive, Jack
remains clear about why franchising was the right choice. He credits much of his success to the combination of a proven model, expert guidance and
the support of the franchise network. "One of the biggest benefits is being
able to speak to fellow franchise owners who have walked in your shoes," says Jack. "They can share their knowledge and best practice, particularly when you're building your team, tracking performance and investing in growth." “I always knew I wanted to be part of
a franchise brand. Firstly, to have that camaraderie with other franchisees, but also to benefit from a fully-formed structure and business model where you know that if you follow it, it’s likely to lead to success.” Today, Jack also shares his experiences
with newer franchisees. His advice to aspiring business owners is simple: be ambitious, build a strong team and don't let age or experience hold you back. With the right support, quality focus and commitment to caring for people, homecare franchising can offer commercial success and the opportunity to make a genuine difference.
RIGHT AT HOME Care 0151 305 0770
rightathomefranchising.co.uk franchising@rightathome.co.uk
BUSINESSFRANCHISE.COM 79
Investment level: £20K-£50K+
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