Introducing


A true people business


Sam Stuart-Hill


related service but is also so much more. Set up in 2018 by Sam’s father, CEO and Founding


Y


Director Andrew Richardson, this is a business with family values. “Working with dad has always been part our lives, really. I didn't formally join Friends Helping at Home until 2020. My previous career was as a teacher working in special needs and I needed a change.” Sam's role takes in setting the company ethos and, she says, “the culture that our franchisees adopt. We seek to be progressive, inclusive and at the forefront of compassionate, tailored care. “I think there needs to be a cultural shift in the way we


approach social care, which has been bought more to the forefront recently – we were having these conversations years ago. It was dad's vision to create this service model that offers something else, a different service.”


The Friends Helping at Home philosophy So, what is that different service? While Friends Helping at Home sits somewhere within the ‘care franchise’ sector, this is an opportunity that’s really like no other. “You're not managing care,” Sam confi rms, “you're not


We talk to am ta ill anaging iecto of Friends Helping at Home about authentic ‘person-centred’ values, empowering people into business ownership and bringing liht and respite to indiiduals  milies and communities


ou only need to talk to Sam Stuart-Hill for a few minutes to know that you’re in warm and welcoming company, words that easily describe the forward-thinking business she represents – a franchise providing a care-


getting involved in the day-to-day delivery or details of the care at all. What you're doing is helping independent service providers build a client base to whom they will deliver tailored care and companionship.” Friends Helping at Home franchise partners help


connect people that need assistance with service providers who want to deliver it. “A network development process of matchmaking, if you will!” says Sam, “Where we meet families or an individual and we take an of overview of their needs, but also who they are as people.” “Your function as the franchisee is to make sure


that the family is happy and the service provider is happy – because that's really important too – to build a consistent relationship. You create that match and then you let them get on ... yes, you’re the face of customer service throughout that service provision, but the role is matching good, qualifi ed, experienced people that can run themselves. Helping families that just need really good people who are safe, reliable and are there.” Equally important is community – growing locally


and embedding your business within that environment is key for Friends Helping at Home franchisees. “It's about community integration,” Sam confi rms. “It's about steady growth. It's about you knowing that you're giving something back to your community. We want it to be empowering and supportive – for the franchisee, for the


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