KEY TAKEAWAYS - CHAPTER 7 SUMMARY 1


Consumer Rights Act 2022


This law applies when buying goods, services, digital content and digital services from a trader. It does not apply to private sales between individuals.


2


Rights When Buying Goods


Goods must be in conformity with the contract meaning they are: As described: they must match any description given by the seller. Fit for purpose: they must do what they are supposed to do. Of expected quality: they must be safe, durable and of the standard you would reasonably expect for that type of product. Rights apply for full price, in a sale, new or second-hand, once a good is bought from a trader.


3


Rights When Paying for a Service


A service must be carried out with: Proper skill and care. Completed in a reasonable time. Charged at a reasonable price if no price was agreed in advance.


4


Rights When Shopping Online


You have extra rights online including: 14-day cooling off period for distance contracts.


The right to clear information before you buy (seller’s details, full price). The right to delivery within 30 days.


5


Rights When Buying Digital Content and Services


Digital content and services must be: As described – An app described as a video editor must be able to edit videos. Fit for purpose – An online JC maths course must teach JC maths. Kept up to date – Software updates needed for it to work must be given.


Faulty good within 30 days -> full refund. 6 Redress


Faulty good after 30 days -> A repair or replacement or if that fails a refund or price reduction may be required.


There is no legal right to a refund for a change of mind unless the good was bought online or not in person (from a catalogue, on a doorstep).


7


Guarantee / Warranty


An extra promise of protection from the manufacturer or retailer given on top of a consumer’s legal rights.


A guarantee is usually free. A warranty is often sold as an add-on for extended cover.


75


STRAND 1


CHAPTER 7: rights and responsibilities of consumers


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