CHAPTER 7 Rights and Responsibilities of Consumers


1.7 Distinguish between and appreciate their rights and responsibilities as consumers.


Trader


Fit for Purpose


Cooling Off Period


Replacement


Consumer Protection Act 2007


Consumer Rights Act 2022


Reasonable care and skill


Redress Reduction Guarantee Warranty Price


Misleading Advertising


Caveat Emptor


Expected Quality


Digital Content Refund


As Described


Digital Service


Repair


1. Name the legislation that protects consumers when they have purchased faulty goods or services


2. Name the legislation that protects consumers from false or misleading advertising.


3. Identify when a consumer is and is not entitled to redress.


4. Outline the rights a consumer has in Ireland.


CHAPTER L.O.


2 1.2


8 9 27 1.8 1.9 3.1


5. Explain the responsibilities of a good consumer when shopping in person and online.


INTRODUCTION CLASS ACTIVITY


Ciarán bought a new pair of €160 Nike Air Max trainers on sale from a sports shop in his local town for €80. He wore them when he got home and then noticed the sole coming away on one shoe. He brought them back the next day but the shop said there was nothing they could do as he had already worn them and he bought them on sale. He can’t afford new ones, so he has started looking on Vinted for a cheaper second- hand pair.


His sister Maya bought a similar pair of runners on ASOS. A week after receiving them, she tried them on at home and decided she didn’t really like the colourway, so sent them back for a different pair.


Read each statement and decide whether it is True or False.


1. The shop is correct. Ciarán has no rights because he already wore the runners.


2. Maya can get a refund because she bought her runners online.


3. Buying something in a sale means you have fewer rights if something goes wrong or is faulty with a good.


4. If you buy from a seller on Vinted, you have the same rights as buying from a shop.


5. If a good doesn’t come with a guarantee, there is no chance of getting a refund if it becomes faulty.


69


KEY SKILLS


LINKS COURSE


KEY WORDS


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