ISSUE 78 JANUARY/FEBRUARY 2016
FOR COMPANY TRAVEL & MEETINGS BUYERS Get the knowledge
FOR COMPANY TRAVEL & MEETINGS BUYERS Get the kno
Education opportunities
Education opportunities for travel buyersfor travel buyers
Airline survey Global carriers’
Global carriers’ vital seat statistics vital seat statistics
Emerging mark Where in the world will Where in the world will your business grow?
your business grow? ging markets
EDITOR’S LETTER PAUL REVEL
WHY YOUR WHY YOUR
ORGANISATION SHOULD HAVE A SHOULD HAVE A MOBILE POLICY
TION MOBILE POLICY 1 BBT NOVEMBER/DECEMBER 2014
BUYINGBUSINESSTRAVEL.COM KEEPING PACE ISSUE 78
Editor Paul Revel Digital Editor Tom Newcombe Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Directors Annie Harris and Javier Otero Designer Javier Otero Sub Editor Richard Rees Contributors Ben Allen, Caroline Allen, Simone Buckley, Brooke Bumgarner, Catherine Chetwynd, David Churchill, Amon Cohen, Nick Easen, Martin Ferguson, Mark Frary, Rob Gill, Valerian Ho, Gareth Morgan, Gary Noakes, Christophe Peymirat, Ian Skuse, Graham Smith, Jenny Southan, Paul Wait Publisher Chris Mihalop Events Manager Emma Gordon Marketing and Circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address
editor@buyingbusinesstravel.com Advertising tel +44 (0)20 7821 2733 Advertising fax +44 (0)20 7821 2701 Email
sales@buyingbusinesstravel.com Email
subscriptions@buyingbusinesstravel.com
Front cover image: Thinkstock
Buying Business Travel is published by Panacea Publishing International Ltd, 5th Floor, Warwick House 25-27 Buckingham Palace Road London SW1W 0PP United Kingdom Tel +44 (0)20 7821 2700 Fax +44 (0)20 7821 2701
Managing Director Julian Gregory Editorial Director Tom Otley
© 2016 Panacea Publishing International Ltd. The magazine is entirely independent of all commercial interests within the travel industry. Unsolicited manuscripts will not be accepted for publication. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions.
ISSN 2041-4242
buyingbusinesstravel.com COLUMNISTS
WHILE THE GOVERNMENT HAS DISMAYED many in the industry – and business leaders generally – by halting the snail’s progress of airport expansion, elsewhere things are moving at a brisker pace. Talking to people in our sector, most seem willing to embrace the future. Whether it’s
touchless restaurant transactions, ride-sharing or hooking up to the Internet of Things, minds are open to all possibilities that could enhance managed travel. Our cover story (p62) finds travel managers taking a positive approach to the benefits and challenges posed by rapidly evolving mobile tools and apps, while our 2016 Hotlist (p68) reflects the prevalence of technology-driven innovation. At the ITM Ireland conference (p23) we heard how Google is speeding ahead with ‘anticipatory’ technology: your virtual assistant, built from algorithms and fed on your data history, anticipates your needs like a faithful servant of old. And Cityjet veteran Pat Byrne predicted ‘metal-free’ airlines outsourcing aircraft and crew to third parties.
Meanwhile, as the endless saga of the UK’s strained
relationship with Europe rumbles on, we look at the wider picture – the emerging economies around the world (p78) where many of your businesses are weighing up the risks and rewards of trading in these dynamic but often volatile markets. We’re doing our best to keep you ahead of the curve in changing times. As well as our own programme of forums and events, we work with industry partners on the key conferences that we think most useful to our readers (see p114). First up this year is our next BBT Forum on February 9 in Dublin, looking at mobility and communication – visit
buyingbusinesstravel.com/events for more information and complimentary invitations for buyers. Meanwhile, I hope to see many of you kicking off 2016 by celebrating in style at the Business Travel Awards on January 18. Happy new year!
Martin Ferguson Martin Ferguson is a freelance journalist, communications consultant and event moderator. p50
Amon Cohen is a specialist business travel writer, conference moderator and media trainer. p46
Gareth Morgan is a political lobbyist and director with Cavendish Communications (
cavendishpc.co.uk). He is an advisor to the GTMC. p48
Paul Wait is chief executive of the Guild of Travel Management Companies (
gtmc.org). p135
Caroline Allen is the Association of Corporate Travel Executives’ regional director (
acte.org). p135
Ian Skuse is a partner in Blake Morgan’s Aviation team (
blakemorgan.co.uk). p136
Simone Buckley is chief executive of the Institute of Travel & Meetings (
itm.org.uk). p138
BUYINGBUSINESSTRAVEL.COM
BBT JANUARY/FEBRUARY 2016
3
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140