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The Importance of Touchscreen Technology in Kiosks
By Richard Murton, Systems Solutions Manager, CDS
Touchscreen technology is now a regular part of our daily lives, whether it be ordering coffee or paying for parking. It would be easy to assume that the dis- play and touch element is a simple “desktop monitor,” but there are many more factors to be considered. Many attributes of a kiosk are assumed, such as that the product being
vended is of a certain quality or services being provided are correct, as well as an obvious expectation that the kiosk be working. These simple criteria are what lead the customer to deem a kiosk good or bad. Even a working kiosk that is of poor quality will have a negative impact on the brand. Crystal Dis- play Systems’ (CDS) goal is to provide high-quality, reliable and aesthetical- ly pleasing products.
Interaction Drives Design Ultimately, once the customer is in front of the kiosk, they will be focus-
ing on the ease and quality of interaction through the display and touch- screen. This is why CDS considers the display and touch choice a critical part of any kiosk design. With access to OEM manufacturers, CDS has the ability to meet these
needs, without sacrificing any of the important design factors — and most im- portantly — is able to offer a competitively priced product. All components used in the design are A-grade industrial components. These are selected to ensure they are fit for the purpose of the product and chosen for their quali- ty, reliability and longevity of supply. Depending on each individual application, CDS offers standard touch-
screen monitors for all environments. Experts are in place to help direct the client to match the application brief to the end product —from a simple indoor information point through to an IP-rated outdoor, high-brightness solution. The company has covered a range of applications, including in-store re-
tail product information kiosks to outdoor extended-temperature, ruggedized, vandal-resistant kiosks. The standard range consists of display sizes from 5 to 86 in. (12.7 to 218 cm), all available with optional touchscreen and choice of interface, including HDMI/integrated PC or Android player. The screens have a wide viewing angle and are available from standard brightness up to super-high 2,500 cd brightness for outdoor applications.
Customized Solutions Where the standard range does not meet the exact brief, CDS has the
ability to design and develop custom solutions. This can be in the form of a tweak to a standard monitor or a full-blown custom design. Many characteristics are con- sidered, including mounting configuration, weight and ease of maintenance. Where a client is already using an ex- isting monitor, CDS can quickly develop a mechanical- ly compatible alternative with no or little tooling and can generally supply samples in three to four weeks. The interaction is crucial to any kiosk. With the technological develop-
For applications where visibility is critical, but the power and heat from a super-bright backlight
causes issues, CDS has full optical bonding, which reduces internal
reflections and massively reduces the contrast washout in high ambient light conditions.
ment of the projective capacitive (PCAP) touchscreen, CDS is able to design a true flat glass look, which the company refers to as “tablet-esque,” by laminat- ing bespoke cover glass over the front of the PCAP sensor. This cover glass can be fully customized with its oversize perimeter
shape, adding holes, and screen printing to provide a fully branded solution with company logo, legends and icons. For applications where visibility is critical, but the power and heat from
a super-bright backlight causes issues, CDS has full optical bonding capabil- ity. Optical bonding is the application of a silicone layer within the void be- tween the front of the LCD and the rear of the touchscreen glass. This elimi- nates the air gap and reduces internal reflections. The result is to massively reduce the contrast washout in high ambient light conditions. Other advantages include increased ruggedness, UV protection, better
heat dissipation, and resistance to contamination and condensation (fogging). CDS is now offering a range of optical bonding optimized TFT displays, which
have been developed with an efficient brightness to power ratio. Contact: Crystal Display Systems, 43 Riverside II, Sir Thomas Longley
Road, Rochester, Kent, ME2 4DP, UK % +44-0-1634-327420 E-mail:
info@crystal-display.com Web:
www.crystal-display.com r
See at SMTAI, Booth 309
September, 2019
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