salon spy


The reception area of Bliss Health&Beauty


name: Bliss Health & Beauty


where: SouthView Parade, Burton Rd, Derby DE23 6FN


t: 01332 367 717 w: www.blisshealthandbeauty.co.uk


owner & manager: Zoë Broderick


brands: Lynton Lasers, ESPA, Environ, Crystal Clear, St Tropez, OPI, CND Shellac, BareMinerals, CACI


average no. of clients per week: 200


salon spy


In a time when we see so many salons solely concentrating on attracting new clients, rather than focusing on their existing ones, Derby-based Bliss Health & Beauty is a breath of fresh air.


Of course, whilst new clients are always made to feel welcome, the salon prides itself on the relationship the staff has with their existing clientele, so much so that even those clients who have moved away from the area still come up for treatments – with one lady visiting from Newcastle on a regular basis and another who emigrated to Canada still coming to spend the day with them twice a year.


Salon Spy headed out to Bliss Health & Beauty to speak to owner Zoë Broderick to find out more about how this business has blossomed since it opened in 2003 and why their clients feel that distance is no object when it comes to this salon and its staff.


Tell us about yourself and how you came to open this salon?


“I’d been in the industry for about 15 years working on ships, in hotels and Spas. I then began teaching and did so for about six years but eventually I decided I’d like to begin working formyself.


“I wanted to create a salon that was somewhere I’d want to visit, and as silly as it sounds, 10 years ago there was still a lot of potpourri and curtains in High Street salons – a far cry fromthe Spa environments I was used to. So when we renovated the premises we just went for wooden floors and whitewashed walls as we were trying to get the fresher feel of amini Spa environment.”


What is the ethos of this salon?


“At Bliss Health&Beauty clients can expect the highest level of professionalismand service with themost beneficial and luxurious treatments available.


“All our staff are trained to the highest possible standards and regularly continue their professional development with additional training courses and seminars. In fact, every single treatment is carefully andmeticulously designed and amended to give clients themost effective, professional and totally enjoyable experience.”


174 GUILD NEWS


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