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Special Feature


Finding the right staff at the right cost always has been and always will be a challenge, but this is key to running a successful management franchise. You have to have the right team in place and keep them happy and rewarded.


“I get to take time off as and when I need to, so I can attend family or school events.”


TaxAssist Andrew Twynam


A qualified chartered accountant of more than ten years, Andrew was previously finance director for a big city firm and looking for a better quality of life. He opened the doors to his first shop in Chesham in March 2012 and his second premises in Hemel Hempstead soon after.


How have you found running your franchise so far?


So far I’ve found running the franchise both challenging and rewarding. There are constantly new challenges when managing the growth outlined in the business plan. The challenges being to ensure that the business plan turns into reality or is exceeded. However, once achieved, these are immensely rewarding, because it’s all about building a good team and providing a valuable service to our clients.


What attracted you to franchising? What transferable skills did you have? It’s a familiar story. I had four-year-old twin boys and was leaving home before they were up and getting home when they were in bed. I was really only seeing them at weekends, which puts a lot of strain on the family. I decided I needed a change. I was confident in my technical ability and, I’d like to think, easy going when


meeting and speaking with people for the first time, so I thought these skills would be ideal when setting up my own business.


Why did you choose this sector? Why TaxAssist? Already being a qualified accountant, taking on an accountancy franchise was a no-brainer for me.


I was in a taxi on my way to a charity function in London and I passed a TaxAssist Accountants shop, which had recently opened. It looked incredible and, already aware that TaxAssist Accountants is a franchise, I started some research the next day. I was looking for business opportunities and, although at the beginning I was very sceptical, I spoke to lots of franchisees who corroborated what I’d been told and this seemed like the right opportunity for me.


What are the benefits and challenges of running a management franchise? The benefits of running a management franchise are that you are taking time to work on your business rather than in it. I spend my time checking work, managing my team, meeting with clients, networking and marketing the business. I get to make my own decisions about my time, too. I get to take time off as and when I need to, so I can attend family or school events.


What kind of training and support have you received from the franchisor? I received a first class initial six-week training course as well as ongoing training for my staff and myself. In the office we all make use of the technical helpline and ensure we make full use of the marketing tool kit provided by the support centre. We continue to receive regular client leads helping the business to grow.


How has life changed since you set up your business?


While I still work late, I can always finish outstanding work at home in the evening as I’m my own boss. But most importantly, by cutting out the two-hour daily commute, I’m now home in time for dinner and for my children’s bedtime.


What qualities do you feel are important in order to achieve success as a franchisee?


I would say the ability to follow a business model. You do not need to reinvent the wheel. Listen to the advice and guidance given to you by your franchisor. You will need to be prepared to work


hard, really hard, especially in the early days, which are always tough when you are setting a business up. It is also essential that you have enough self- confidence in your ability to run a franchise. Are you a people person? Can you sell yourself and your services? Be honest with yourself on your strengths and weaknesses.


Would you recommend a management opportunity like TaxAssist to others seeking to run a franchise? Leaving a well-paid job was a big risk but it has absolutely paid off. I haven’t looked back – I would certainly recommend attending a discovery day and finding out more about TaxAssist.


June 2016 | BusinessFranchise.com | 31


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