In touch with our pati ents


We are committ ed to providing the best possible care for our pati ents and ensuring that their experience of our services is as positi ve as it can be. So we want people to fi nd it easy to raise their concerns with us and feel confi dent that their feedback is welcomed and taken seriously.


We want complaints to make a diff erence to the care we provide. Complaints and concerns are recorded and categorised to help us to identi fy themes and trends. Our chief executi ve personally reviews all complaints and responses.


NHS Choices allows pati ents to rate their experience at a hospital out of fi ve stars. All comments posted on the site are reviewed by the chief executi ve and sent to the relevant staff for their att enti on.


Basingstoke and North Hampshire Hospital 4 stars based on 116 rati ngs


Royal Hampshire County Hospital 4.5 stars based on 82 rati ngs


Andover War Memorial Hospital 3 stars based on 31 rati ngs


1,112 informal concerns were handled by our customer care team formal complaints 569 overall experience of our services is 8 or more out of 10. 8/10 Annual Review 2017/18 | 13


thank you lett ers were sent to the chairman or chief executi ve


350


pati ents told us whether they would recommend our services to friends and family, and explained why


68,000


of our pati ents would recommend the Trust to friends and family should they need similar care or treatment


94%


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