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LS Arts continued from page 54
fi gurines, wine bottle stoppers, paper weights and much more from their catalog,” she notes. “I haven’t had trouble selling any of their products, and in fact I have to place a new or- der monthly to keep up with customer demand.” Some of the top selling items
to pass through Glass Work- bench are LS Arts’ fun but functional purse hooks, wine charms and ornamental glass Christmas trees. “The Christ- mas trees are popular among my customers, and I love LS Arts’ Christmas items, be-
cause if I order early enough before the holiday season, I can expect some type of dis- count on my purchase,” says Dryden. “The company also ships quickly and without any hassle.” As Dryden is enthusi- astic to mention, LS Arts has really tailored to her needs in a tough economy by keeping its best selling items available at a reasonable price, but also by keeping its lines fresh with new items and designs. With the help of LS Arts, Dryden has been able to keep the interest of her large local customer base, and now offers a loyalty pro- gram called the Art Glass Club, in which six purchases reward the customer with a store credit
worth 10 percent of the pur- chase total, as well as birthday gifts and email specials. As a result, Dryden remains loyal to LS Arts, noting, “LS Arts is a refreshing partner to work with in today’s business world.” Kevin Seifert’s phraseology
was much the same in reference to LS Arts’ customer service and his business relationship with the wholesaler. The own- er of
MySecretPantry.com, an online “Foodies” retail site, notes, “All I can say about LS Arts is that they are customer driven and refreshing to work with, something unexpected in today’s business world.” And while
MySecretPantry.com continued on page 60
INDEPENDENTRETAILER.COM for Industry News & Updates October 2011
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