Customers


TD’s Total Cost of Ownership Approach


When it comes to paper consumption, we’ve learned that to only focus on the amount of paper purchased or recycled is to miss a significant piece of the picture. In 2013, TD developed a total cost of ownership model – which factors in the life-cycle costs of paper management.


+ Life-Cycle Approach to Paper Waste Diversion


Reducing our waste is an important and highly visible indication of TD’s commitment to reducing our environmental footprint. TD has been steadily reducing our waste through eco-efficiency, recycling and reuse programs.


• TD currently recycles 62% of our combined paper and non-paper waste at approximately 88% of our facilities.


• In 2013, 92% of our used electronic equipment was refurbished, and 8% was broken down for recycling. The proceeds are donated to charity, generating $99,000.


• In 2010 we joined the Boise Closed Loop System for paper recycling, which guarantees at least 1,500 tonnes of paper from TD’s operations in Canada and the U.S. is diverted from landfills and used in the production of recycled office paper. TD then purchases the recycled paper for use in its operations – hence the closed loop system. Since 2010 we have diverted over 40,000 metric tonnes of paper waste to the closed loop system.


CHALLENGE


Reporting waste data across TD’s large, decentralized retail network continues to be a challenge due to the wide range of landlord-tenant relationships and the lack of municipal recycling programs in a number of U.S. states.


RESPONSE


We continue to work through the complexity of municipal recycling standards in the U.S. in order to reach our goal of setting a North American target.


Workplace


Environment


Communities


How We Operate


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Waste Targets 2013 Goals & Targets


1. Set North American targets for waste recycling.


2. Raise awareness among employees to increase recycling behaviours.


3. Divert 100% of electronic waste from landfill.


Rating 2013 Results


We continue to work through the complexity of municipal recycling standards in the U.S. in order to reach our goal of setting a North American target.


Conducted employee education initiatives and competitions.


100% of electronic waste was diverted


2014 Targets Set North American targets for waste recycling.


Increase the number of properties included in waste reporting.


Incorporate waste-reduction campaigns into employee engagement programs.


Continue to divert 100% of electronic waste from landfill.


Water


We recognize that water and water scarcity are environmental issues of global import- ance. Although we are not intensive users of water, we have fully integrated smart water usage into TD’s green building standards, including:


• Drought-tolerant and native plant species for landscaping and maintenance;


• Low-flow fixtures that meet LEED standards;


• Aerators in Canadian retail branches; and


• Smart irrigation systems at key U.S. corporate locations.


In 2013, we worked with our landlords to obtain water data. Our 2013 performance represents 64% of our real estate portfolio. In 2014, we will continue to obtain water data and provide a more complete picture of TD’s water consumption.


Full details of our 2013 paper, waste and water performance is available online:


+ Detailed Environmental Performance (PDF)


TD 2013 Corporate Responsibility Report


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