Customers
Workplace Stakeholder Panel
“We don’t have the context we need to know how TD is doing in relation to its peers, its targets and its business strategy.”
“TD is doing some good things it isn’t even talking about [in the report], like the Simply Save program that makes it easier for low- income people to save.”
“Have the CEO tell a compelling story and use the report to back it up.”
“What’s leadership? Some- thing that goes beyond compliance, beyond current best practice and sets the agenda for the sector on an issue.”
“The fact that TD’s
“Reporting exercise lacks credibility because it is all good news; TD does not state enough challenges.”
“Where is your money and what is your money doing?”
Environmental and Social Risk Process applies to 100% of wholesale and commercial banking transactions exemplifies good performance.”
Environment
Communities
How We Operate
11
These are just some of the comments offered during a stakeholder panel we convened in 2013.
The panel was facilitated by an independent consultant from Solstice Sustainability Works, who brought together a group of external stakeholders to provide feedback on TD’s 2012 Corporate Responsibility Report, validate the proposed material topics for 2013 and help shape and improve TD’s approach.
The panel included representatives from the following groups: Export Development Canada, Aon Hewitt, WWF-Canada, The Works Design, MSCI, Bentall Kennedy, Purpose Capital, the University of Toronto, Corporate Knights, the Atkinson Foundation, McGill University, SHARE and the Co-operators Group Ltd.
The following table features highlights of the panel’s feedback. The panel was encouraged by TD’s willingness to learn and openness in conducting the stakeholder review and offered their comments in the spirit of continuous improvement.
+ Stakeholder Panel Full Report (PDF) TD 2013 Corporate Responsibility Report
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