Customers Access to Banking Low-Cost Banking Options
A variety of options makes it easier for seniors, students, youth and low-income customers to start and maintain a banking relationship with us. TD opens personal accounts regardless of whether a person is unemployed, is or has been bankrupt or is unable to make an initial deposit, as long as required conditions are met.
Responsible sales and marketing
Our reputation and relationships with customers depend on helping to ensure that what we sell, how we sell and how we advise customers are transparent, right for them and offer value. By doing what’s right for our customers, we also help limit the bank’s financial risk.
Low-Cost Banking Options
Canada: All customers can select the Minimum Chequing Account, a low-fee, basic banking option.
U.S.: TD Bank provides accounts and services to lower-income families, those on government assistance and students:
• TD’s Convenience Checking Account offers free chequing if a customer maintains a $100 minimum daily balance. This is one of the lowest minimum balance accounts in the industry.
• Our Simple Checking Account has a $5.99 monthly maintenance fee ($4.99 with paperless statements) and does not require a monthly minimum balance.
• In November 2012, TD Bank began offering its Right Step Program, which provides low- and moderate-income families with the opportunity to obtain mortgage financing by offering more flexible down payment terms and accessing down payment assistance programs and gifts through local, county, state and government entities. The program has already helped 239 families.
Seniors
In addition to low-cost account options, we offer a broad range of convenient cross-border banking services for Canadians who winter in the U.S.
• For individuals who are 60 years of age or older, TD Canada Trust provides a 25% monthly plan fee rebate for selected accounts
• In the U.S., our 60 Plus Account has a low minimum balance requirement and comes with free standard cheques, money orders/cashier’s cheques and discounts on safe deposit boxes.
Students
• For students (full-time post-second- ary), TD Canada Trust offers the no-monthly-fee Every Day Chequing Account with Student Discount that includes 25 monthly transactions. We also give students a “Back to School Survival Guide,” which includes advice on budgeting, saving and managing student debt.
• In the U.S., our Student Checking Account has no fee and no minimum balance requirement for students who are under age 24. Student Checking Account customers can also open a maintenance-fee-free Simple Savings Account.
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Workplace
Environment
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How We Operate FS13
29 FS15
Youth
For young people, we offer a Youth Account, providing free unlimited transactions for those under 19 years of age.
TD 2013 Corporate Responsibility Report
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