Customers
Workplace Our Understanding of Corporate Responsibility Be The Better Bank Be
Customer- Focused
Deliver legendary customer experiences.
Resolve complaints fairly and quickly.
Provide responsible products and services.
Improve access to banking.
Be the bank of choice for diverse communities.
Increase financial literacy. Be Diverse and Inclusive
Build an Extraordinary Workplace
Be a Best Employer.
Foster a diverse and inclusive workplace.
Attract and retain great talent.
Employ a highly engaged workforce.
Create opportunities for development. Build future leaders.
Be an Environmental Leader
Continuously improve our environmental footprint.
Embed the environment into our financing decisions.
Provide green product and service options for customers.
Engage stakeholders.
Strengthen Our
Communities
Create value in the real economy.
Give financial support to create change.
Encourage employees to volunteer.
Collaborate with community partners.
Influence suppliers to use responsible practices.
Environment
Communities Corporate Responsibility Governance
Corporate responsibility is a key part of TD’s strategy and is managed within a governance structure which balances broad engagement across the organization while also providing line-of-sight accountability.
The Corporate Governance Committee oversees TD’s corporate responsibility strategy and performance. Each year, the Committee reviews the draft Corporate Responsibility Report and Public Accountability Statement. The Corporate Responsibility team keeps the committee informed of international trends and best practices in corporate disclosure of non-financial performance.
Group President and Chief Executive Officer Ed Clark has primary responsibility for ensuring TD acts as an exemplary corporate citizen.
The Corporate Citizenship Council is a senior executive committee that represents business group heads from Retail Banking, Wholesale, Human Resources, Compliance, Marketing and Corporate Communications. Meeting four times a year, the council is tasked with providing input on TD’s corporate responsibility strategy, assessing our performance and looking ahead to emerging environmental and social issues that may have an impact on TD and our stakeholders.
The Corporate Responsibility Steering Committee operates at the vice-president level and includes representation from many functions across TD. The committee’s mandate is to direct the ongoing develop- ment of TD’s corporate responsibility strategy and program improvements.
Corporate Governance Committee
Guiding Principles
How We Operate Leadership Profile
Ethics and Integrity
Board of Directors
How We Operate
15
Code of Conduct TD’s Risk Appetite
Group President and Chief Executive Officer
Corporate Citizenship Committee
Corporate Responsibility Steering Committee
TD 2013 Corporate Responsibility Report
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