Customers Tracking the Employee Experience


Our confidential global engagement survey, TD Pulse, includes 42 questions that help us understand and take action on what matters most to employees. The Employee Engagement Index is our measure of overall engagement and is calculated using the average response (on a scale of one to five) to three key questions: feelings of accom- plishment, pride in TD and plans to be with TD in one year.


Aggregate survey results can be analyzed by business, region and demographic groups, allowing management to identify emerging trends and issues and respond appropriately. For example, several businesses have taken action on recognition practices based on employee feedback on the survey.


TD PULSE INTERNAL SURVEY


• Is company-wide • Identifies what matters most to employees


• Helps leaders deliver an exceptional experience for employees


Workplace


Environment


Communities Responding to Results


• Managers receive detailed TD Pulse results for their team, which activates an action planning process that is repeated at the micro level across the bank. While individual responses to TD Pulse remain confidential, the process provides a forum for managers and teams to compare aggregate scores and develop plans to improve the work environment.


Sustainability-Related Questions TD is genuinely committed to the well-being of its employees.


TD is doing the right things to make a positive impact on the communities in which it does business.


TD is doing the right things to make a positive impact on the environment.2


TD supports employees’ ambition to get involved in corporate responsibility initiatives.2


1 Percentage of respondents who agreed or strongly agreed with the statement. 2 New question in 2013 TD Pulse questionnaire.


20131 78% 87%


87% 86%


2012 77% 86%


• In 2013, we added 20 questions to the survey to provide greater insight into what matters to employees.


• The survey frequency was reduced to once per year instead of twice to give management and teams more time to act on the survey results.


How We Operate


38 LA2


TD 2013 Corporate Responsibility Report


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