Customers Access to Banking
Serving Diverse Communities
We serve and work with a broad range of communities, which include LGBT, Asian, Aboriginal and new-to-Canada groups and we strive to represent these communities through our employees, our branches and our services.
2013 Initiatives
• In the U.S., TD Bank increased our presence at New York Pride and also supported 14 other Pride events in our local communities.
• Our advertising both in mainstream publications and in our branches and stores depicted the full diversity of our customer base and included same-sex couples and their families.
• In 2013, TD Bank launched a Bank Human Again campaign in English and Spanish.
• We offer multi-language information materials and services in branches and on the phone, as well as free interpreting assistance in almost 200 languages to non-English-speaking customers.
• We support over 60 festivals a year, which range from Pride festivals to Chinese New Year festivals to Black History Month events.
+ More information on serving diverse needs
In Focus: Serving Aboriginal Communities
Aboriginal business in Canada is growing rapidly. TD Economics has predicted that the size of the Aboriginal market will reach $32 billion by 2016. TD is committed to being the bank of choice for Aboriginal People and their communities. We currently have branches in four Aboriginal communities.
As long-time supporters, TD was an important partner in helping establish First Nations Bank of Canada 17 years ago. Today, First Nations Bank is over 80% Aboriginal-owned, providing a range of banking products and services to its Aboriginal customer base. TD remains a minority shareholder with 19.2% ownership.
Workplace
Environment
Communities
How We Operate
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In 2013, we established an Aboriginal Banking Team, with Clint Davis (former president and CEO of the Canadian Council for Aboriginal Business) in the newly created position of Vice-President, Aboriginal Banking, and launched an Aboriginal commercial banking strategy.
TD 2013 Corporate Responsibility Report
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