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Customers


Panel Feedback Provide More Context


Show TD’s performance in relation to industry benchmarks, ratios, peer performance and regulatory requirements. Demonstrate TD’s impact in relation to overall conditions.


Link Targets and Goals to TD’s Vision


TD’s corporate responsibility goals as a whole did not give the panel a clear picture of how TD is doing in relation to its vision. Include multi-year goals and milestones toward goal attainment.


Layer Information to Build a Complete Picture


Employ a number of different methods of communication to tell the story of corporate responsibility at TD – such as a clear story line, performance criteria, an explanation of TD’s systems to manage risk, more examples to bring concepts to life and increased future plans to show trajectory toward TD’s vision.


Affordable Housing


Increase your focus on product development and public policy advocacy for affordable housing in Canada.


Workplace


Environment


Communities Our Response


We’ve made some progress in our 2013 report on providing more contextual information to help readers understand how TD’s performance compares. In some cases, the benchmarking data is considered proprietary, and we’re not able to include it.


While we have some 2015 goals and targets in place, there is more work to be done in this area as we build forward-looking targets for environmental and social performance.


How We Operate


12


This is great feedback! We’ve implemented a new story-telling template to outline the context, materiality and strategy, targets and performance highlights for each material topic.


TD does meaningful work on affordable housing in the U.S., but it is not currently one of our giving priorities in Canada. While there are many worthwhile causes to support, we focus our support on three giving priorities: financial literacy and education, the environment and creating opportunities for young people. Learn more. »


Executive Compensation


While the panel commended the fact that TD has an advisory vote on executive compensation, it was noted that executive compensation was an ambiguous indicator. It needs more context to be better understood.


Security, Privacy and Fraud


Provide more details on steps taken to address any threats, as well as explain the results of security monitoring. Increase the prominence of customer protection in the report.


In 2013, TD was one of six Canadian banks to participate in a research paper that provides context about executive compensation. Learn more. »


We agree that the materiality of security, privacy and fraud is increasing for the entire banking industry. As we need to stay one step ahead of those who wish to harm the bank, we’re not able to share details on all security initiatives. Learn more. »


TD 2013 Corporate Responsibility Report


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