Customers
Workplace Defining Materiality
Each year we conduct a formal materiality analysis to identify, prioritize and validate the evolving material issues we face. This process involves research, media scans, stakeholder consultations and internal sustainability discussions which lead to the filtering and defining of our material topics. We use this annual “radar” to track stakeholder interests and concerns and identify new issues as they emerge.
TD’s primary stakeholders include customers, employees, shareholders/investors and government regulators. Our secondary stakeholders include community organizations, industry associations, suppliers and non-governmental organizations.
There are many environmental, social and governance issues that demand our attention. But we give more weight to those risks or opportunities that:
• Directly relate to TD’s core business; • Are stated priorities for our stakeholders; and
• Are areas that we have an impact on and where we can effect change.
The results of our 2013 materiality assessment appear in the matrix to the right, with our top 18 material topics plotted according to level of impact and concern. Each topic links to further discussion in the report. As our understanding and application of materiality improves, it’s clear that some topics will always be significant because they are hard-wired into our business approach, while other topics will be more short-lived – aspects or gaps that we need to address before moving on.
+ Overview of TD’s Materiality Assessment (PDF) Increasing significance to TD LOW CONCERN/LOW IMPACT
LOW CONCERN/MEDIUM IMPACT • Tax Policy
LOW CONCERN/HIGH IMPACT • Public Policy
MEDIUM CONCERN/LOW IMPACT • Sourcing
Materiality Matrix
How We Operate Be Customer-Focused
HIGH CONCERN/LOW IMPACT
Build an Extraordinary Workplace Be an Environmental Leader
HIGH CONCERN/MEDIUM IMPACT
• Executive Compensation • Changing Climate • Community Investment
Strengthen Our Communities HIGHCONCERN/HIGH IMPACT
• Customer Satisfaction • Employee Engagement • Security/Privacy/Fraud • Managing Risk
• Responsible Financing • Ethics/Integrity
MEDIUM CONCERN/MEDIUM IMPACT
• Access to Banking • Affordable Housing • Eco-efficiency
MEDIUM CONCERN/HIGH IMPACT
• Diversity & Inclusion • Corporate Governance • Financial Education
Environment
Communities
How We Operate
14
TD 2013 Corporate Responsibility Report
Increasing concern to stakeholders
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