Customers


Workplace Key Performance Indicators Target


Be Customer-Focused Customer Experience Index


Improve financial literacy skills


Build an Extraordinary Workplace Employee Engagement Index Diversity and inclusion


TD Canada Trust TD Bank


Number of participants in a TD-sponsored program


35.4 in 2013 40.0 in 2013


200,000 by 2015 2013


33.8 39.9


125,410 2012


34.6 39.1 –


2011


33.4 36.4 –


Environment


Communities


How We Operate


17


4.17 Women in leadership – Canada (%) Turnover rate


Visible minorities in leadership – Canada (%) People with disabilities – Canada (%) Aboriginal Peoples – Canada (%) Turnover rate for TD


Voluntary turnover – Canada (%) Voluntary turnover – U.S. (%)


Be an Environmental Leader Responsible financing


GHG emissions intensity Total paper


Strengthen Our Communities Community giving


% of general corporate purpose, project and fixed-asset financing transactions are reviewed under TD’s Environmental and Social Credit Risk Management Process1


CO2 e per employee (tonnes) Tonnes 100%


Reduce 1 tonne/employee by 2015 relative to 2008 baseline 3.58 CO2


e/employee.


Reduce 20% by 2015 relative to our 2010 baseline 15,159 metric tonnes.


Total donations (in millions of dollars)


% of five-year average net pre-tax profits – Canada2,3


% of net pre-tax income – U.S. Supply chain


How We Operate Board diversity Business conduct


TD 2013 Corporate Responsibility Report Suppliers assessed for responsible practices Women on Board (%) Number of privacy complaints – Canada 0 1% 1% 12,920 14,605 14,674


36.54 10.37 5.23 1.22


19.17 8.74


22.24 100 2.95


4.16


35.29 8.82 5.01 1.20


19.26 8.97


20.97 100 2.94


4.18


34.46 9.14 3.55 1.09 –


8.6 17.6 – 3.14


74.7 1.3


0.87 85


35.7 0


65.3 1.3


0.96 –


33.3 5


66.2 1.3


0.95 –


37.5 1


1 2


Goal established in 2012.


Average five-year profits used in calculation are for the five years ended Oct. 31, 2012.


3


Donations include Canadian, U.S. and international charities and other community organizations made by the Canadian firm.

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