spas
The Carrick Spa, Cameron House, UK
SPA STATISTICS 46
the customer experience here to be exceptional and they pride themselves on delivering this day in and day out to every guest,” he states, adding that the team will be expanded in future to enable it to develop and move forward. “We have a hugely successful business here,” acknowledges George, “but there is certainly opportunity to grow. We are working now to increase occupancy and treatment yield, which is particularly important in the market we are operating in – we are going for quality rather than quantity.”
George insists that every stage of the spa journey at the Carrick is managed to perfection. “We are all about delivering quality and expertise,” he says. “As well as our great location, we are so fortunate to have our spa dining experience and our wonderful thermal suite and rooftop pool. There is really so much to do here, you can come and enjoy the whole day with us.” Experience bears this out; at too many spas you turn
up, are pointed to the changing rooms and have to fi nd your own way around. At the Carrick it is entirely different. “You are given a full tour, so you know where you are going, where you are having lunch and how to use your lockers and our staff are always on hand to answer any questions,” explains George. “Every stage of the journey has been thought through.”
The Midas touch De Vere’s ambitious programme to strengthen its spa reputation moves on tirelessly. “As well as refreshing the Carrick, we recently celebrated the
Above left: The spa at De Vere’s Mottram Hall, in Cheshire, has recently undergone refurbishment, inlcuding installation of the UK’s fi rst Haslauer Brechelbath (above right) which replicates ancient Bavarian herbal steambaths
The Carrick Spa at Cameron House Loch Lomond, Scotland +44 (0) 1389 713659
www.devere-hotels.co.uk www.cameronhouse.co.uk
opening of our innovative outdoor Thermospace at Mottram Hall in Cheshire – a key attraction in our £6 million renovation programme,” says Leadbeater. “Mottram Hall has seen a total transformation of all its accommodation, the restaurant, bar, leisure and events facilities and its 18-hole golf course.” Most recently, The Grand on Brighton’s seafront has also just completed an extensive £5 million refurbishment, which includes the new Grand Spa. Designed to offer a perfect retreat from Brighton’s bustling seafront, the Victorian hotel’s spa, home to the Spa Café, features nine treatment rooms, an aromatherapy sauna, a crystal steam room, a relaxation zone, a nail bar and a gym.
Leadbeater is relishing the next chapter of
De Vere’s investment. “Next, we are looking forward to refreshing our spas at Slayley Hall in Northumberland, The Belfry in Warwickshire and Oulton Hall in West Yorkshire,” she reveals. “We have also started our programme to realise fi ve new-build Village Hotels, beginning with Aberdeen, Edinburgh and Glasgow in 2014, all of which will feature spas.”
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CEO, De Vere Hotels and Village Urban Resorts: Robert B Cook Group director of spa, De Vere Hotels and Village Urban Resorts: Emma Leadbeater Managing director, Cameron House: Stephen Carter Operations director, Cameron House: Andy Roger Director of spa, Cameron House: Anders George Spa area: 4,400sqm Spa team: 35, including 16 therapists Spa design: Spa Developments Thermal and hydro pools: Barr + Wray Opened: 2007 Product partners: ESPA, Carita, Jessica and Mii Facilities set over three fl oors: 17 dry and wet treatment rooms; VIP couples’ suite with large mineral bath, steam room and private balcony; relaxation suite with 10 beds; Spa Café; reception and retail area; Pilates studio Dedicated thermal area: including an infra red sauna; a hammam; a caldarium; a tepidarium; a Finnish sauna; an infra-red sauna; an aromatherapy steam room; two experience showers and a rasul Hydro pools: 20-metre relaxation pool overlooking the golf course; circular stainless steel hydrotherapy pool; rooftop infi nity pool
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