SPAS
38
Rockliffe revival I
“
t’s the seemingly small details that can be overlooked when it comes to exceptional service,” Rockliffe Hall’s award-winning Spa Director Liz Holmes tells me in the
From left: The stained glass windows were taken from the estate’s original chapel; the spa’s treatment zone; the restored Rockliffe Hall; Liz Holmes, Spa Director
Orangery restaurant, which looks out over this luxurious country house hotel’s immaculate 18-hole championship golf course. “For instance, answering the phone promptly. It sounds like a very simple exercise but when you’re looking to deliver every aspect of five-star service in a resort or hotel spa setting, this is one area you really need to get right. “With this in mind, we’ve analysed the whole guest experience from first contact through to arrival at the spa and, as a result, we have up to five of our resort team tasked at any time to answer calls
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promptly – all trained to handle hotel and spa bookings. This drives upselling opportunities.” This attention to detail speaks volumes about Liz
Holmes, winner of Hotel Cateys’ Spa Professional of the Year 2011, and her commercial expertise and ambition to make The Spa at Rockliffe Hall one of the best in the UK. Under her experienced leadership, and with the full support of her 45-strong spa team and husband Nick Holmes, Rockliffe’s Managing Director, this relatively new, AA five-star country house hotel is growing an enviable reputation.
Loving revival
Situated in a picturesque loop of the River Tees, just outside the village of Hurworth-on-Tees, the 365-acre
Escape, relaxation and wellness are on tap at Rockliffe Hall in the north of England. We meet up with Spa Director Liz Holmes to hear how the business is flourishing [Report by Sarah Camilleri]
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