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MAY 2012


Record Breaker award, and the Belvoir Innovation award. The evening was held at Belton


Lettings franchisee goes for gold


n Terry Lucking of Belvoir Lettings Peterborough and Cambridge scooped the Belvoir Franchise of the Year Gold award at a recent black tie event. He also picked up a further three


awards including, the Belvoir Rankings Winner award, the Belvoir Monthly


Woods Hotel, near Grantham and was attended by representatives from Belvoir offices throughout the UK, plus writer and broadcaster Gyles Brandreth who co-hosted the evening along with Belvoir’s CEO Dorian Gonsalves and Belvoir’s founder Mike Goddard. Terry said: “I was genuinely surprised to win four awards at the Belvoir Awards but also sincerely proud. I’m extremely passionate and have a never-ending desire to grow and improve, so it was lovely to be recognised for that. “I’m particularly proud of winning Franchise of the Year 2012 – that’s not my award, it’s my team’s award. It may be in my name but it’s them that have done the hard work. It is down to their hard work that the business is such a success.”


Secure funding with Snap


n Snap Fitness, the franchisor of more than 1,200 fitness centres worldwide, is helping to ease the stress associated with securing finance by developing a proprietary vendor finance programme for its franchisees. The programme has been created to combat the challenges both prospective franchisees and existing franchise owners often encounter in securing the funding needed to expand their business, from opening additional clubs


Comment


It is important that there is flexibility on the franchisor’s


part as to how often meetings take place. We maintain an open-door policy whereby a franchisee can arrange a meeting at any point during their franchise ownership. This enables them to take true control of their business rather than having to attend regular fixed meetings, but also know they will receive ongoing support as needed. There are inevitable teething problems in any


8 | Businessfranchise.com | May 2012


to leasing new equipment. Peter Taunton, founder and CEO of Snap Fitness said: “We’re very pleased to be able to help our franchisees secure the financing they need to expand their business.”


Josh Schaubach, a franchisee who recently financed the costs incurred to relocate and upgrade one of his three Snap club locations, said: “With Snap handling the financing, it allows me to put all my focus into the growth of my business.”


n Dan Wade, a franchisee with WPA, a not-for- profit medical insurer, says that looking after his customers has been the key to his success.


Dan, 24, from Uckfield was named


WPA Franchisee of the Year and became the youngest-ever member of the award winning company’s regional board of directors.


He said: “My success is largely down to my focus on customers and links with the loca community.”


Investing in the franchise meant setting up in business for himself with the support of WPA. Now he provides medical cover for over 1,000 local business people, ranging from self-employed sole traders to companies of all sizes including a number of large employers.


He added: “Employees cannot afford to wait for hospital appointments, so I can arrange for them to get treatment or hospital stays to suit the needs of the business. They all have my contact details so that they can call me whenever they have a question – my job is to put their minds as rest.”


Meeting the local business community is one of Dan’s major enthusiasms. He said: “I visit all my customers two or three times a year to check and improve what WPA are doing for them. Exceeding our customers expectations is what marks WPA out from the crowd – our DNA is to treat others as we would expect to be treated ourselves. I also help my corporate customers by running seminars to explain what employees are entitled to.”


What sort of contact should I expect to have from my franchisor once I have set up my business?


business, so it is imperative that your franchisor is there to lend a helping hand, but also allow you enough independence to flourish. As your business grows so will your knowledge and confidence and so the need for frequent meetings should diminish. However, by this stage you should have developed a good rapport with your franchisor and mentor and feel comfortable communicating your needs and feedback.”


Carol Stewart-Gill is the founder of Dublcheck, a management franchise that provides commercial cleaning


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