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Franchise Focus


A first class package


Trading in Australia for almost 20 years, Pack & Send has been operating in the UK for only three years but has already set new turnover records with high gross margins


INVESTMENT LEVEL: £100,000-£120,000


• Awkward – architectural models, chandeliers and statues.


• Valuable – artwork, antiques, timepieces, collectables, prototypes, samples and business-critical spare parts.


Pack & Send UK general manager, Tony Fowles explains: “Pack & Send’s packing expertise, combined with its unequalled Gold Cover – unlimited value loss or damage protection – gives peace of mind for individuals or businesses of all sizes that is just not available anywhere else.” He adds: “We are totally focused on


delivering ultimate customer satisfaction in a market where service standards are not typically high.”


Why choose Pack & Send? Pack & Send has territories available across the UK and franchisees benefit from high gross profit margins, a fast cash generative business model and a distinctive identity that stands out on the high street and is increasingly being established as a global brand. The business requires negligible stock holding, low staffing levels and business-to-business trading hours and regular leads from the website are emailed directly to the store’s inboxes. Franchisees receive at least four weeks’


classroom and hands-on initial training, and support in store for at least the first week of their trading. Pack & Send requires a target investment


Like-for-like sales grew by a third last year and UK revenues virtually doubled in the same period. The business served twice as many customers as the previous year and, impressively, 40 per cent of new customers came via referrals from existing clients. Gross margins are ahead of plan and


I


increasing, average transaction values are among the highest in the market and blue- chip corporate accounts such as Qantas, Microsoft, Coca-Cola and the United Nations have been secured. Pack & Send has unique selling points to


underpin its franchise model. These include: • Specialists in packing items for safe shipment regardless of how large or fragile they are.


• The widest range of shipping options to ensure that they can offer a choice of cost-effective solutions that meet virtually any deadline or budget.


n just three years, Pack & Send UK has developed into an established business with high gross margins, impressive cashflows and increasing brand recognition, supported by a loyal and growing customer base.


• Comprehensive loss and damage cover that protects a customer’s shipment, no matter what the value.


“We are totally focused on delivering ultimate customer satisfaction in a market where service standards are not typically high”


Pack & Send pledges a simple promise – ‘we send anything, anywhere!’ – and the company’s end-to-end ownership of collection, packing and delivery, anywhere in the world, makes it easy to do business with. Pack & Send specialise in handling items


that are: • Fragile – computing, IT and electronic units, medical and laboratory equipment, glassware, porcelain and china.


• Large – trade-show equipment, car-parts and musical instruments.


of around £100,000-£120,000 – estimated to help a store to break even (including working capital) and from then on self-financing. The company has relationships with several high-street banks and can provide advice on market assessments and business planning. n


Discovery Days


Pack & Send regularly run UK Discovery Days to provide potential franchisees with information on the market opportunity and how the business works. These include input from Pack & Send customers, suppliers and existing franchisees as well as information from its banking partners, NatWest.


Dates are being booked frequently so to register your place visit: www. packsend.co.uk/franchise_discovery or call 0118 958 4628


PACK & SEND


WEBSITE: www.packsend.co.uk. EMAIL: franchises@packsend.co.uk PHONE: 0118 958 4628 CLASSIFICATION: Business services and courier


May 2012 | Businessfranchise.com | 73


Investment: £100k-£200k


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