Case study


Ailsa Le Poidevin Front office manager


Ailsa is celebrating her seventh anniversary at The Ritz London after joining as a trainee. She completed her training programme to become an assistant manager before joining the reception team as assistant reception manager in 2018. She was soon promoted to reception manager and then last year to front office manager. Ailsa’s leadership skills continue to


elevate the team to its highest potential, as demonstrated by the standards and goals


she sets to inspire them. Her focus on training and empowering her staff is reflected through her team’s award-winning service, excellent communication skills and keen ability to anticipate guests’ needs. Through mentoring young hospitality


professionals and identifying future industry leaders, Ailsa has created a legacy that has not only positively impacted The Ritz London, but countless others in the hospitality industry.


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discovered. I joined this sector as a teenager, keen for a job that let me earn enough money to travel. I ended up with a lifelong career that’s taken me across the world, and ultimately to The Ritz London.”


Employee benefits O Highly competitive salary O Instant reward scheme O 28 days’ holiday, with an additional day each


year for the first five years of employment O Bespoke learning and development


opportunities and training fund assistance O Free laundry service for provided uniform O Complimentary meals on duty O Social events and activities O Season ticket loan for London transport O Pension scheme contributions O Employee mental health assistance helpline O Recognition schemes O Employee introductory scheme


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