Case study Mari
Carmen, cluster manager
“Our
culture is inclusive, transparent and caring”
courses, group projects and secondments to allow our team members to gain insight into the wider operation of our business.
Accelerated Leadership Development Programme We believe effective leadership requires certain critical experiences that not only present us with opportunities for professional development and growth, but also challenge our thinking and inspire us to embrace diverse perspectives. Our Accelerated Leadership Development
Programme has been designed with these principles in mind and encompasses tailor- made experiences that include coaching and mentoring sets, three-month secondments into leadership roles, interactive workshops, business simulations, project work and Dragon’s Den-style challenges. It not only offers opportunities for learning and growth, but also gives our future leaders the power and autonomy to decide what and how they want to learn.
Eighty per cent of graduates who completed
the programme have already been appointed to permanent hotel manager positions within our Point A estate. This success means we will offer another programme this autumn.
Benefits and support To support our teams with the rising costs of living
we have put in place the following initiatives: O 1-2-1 financial coaching O Access to a portion of wages before pay day O Hardship fund and grants for those in need O Food on shift for all team members O 24/7 employee assistance programme
Contact us K
www.pointahotels.com 61
Mari Carmen joined our family in 2013 and started her career at the front desk in one of our
London hotels. During the past 10 years she has consistently progressed through the ranks and worked in various properties across the UK, including Newcastle and London. Mari has been key in helping us grow
and transform our brand over the years, and her passion for people and operational excellence led to her being offered the most senior leadership role within hotel operations, cluster manager, in 2019. Since her promotion, Mari has consistently
supported us in developing future leaders, fostering a culture of inclusion and engagement and delivering unforgettable experiences to our guests. Some of her greatest achievements include receiving the Leader of the Year Award in 2022 and being recognised in The Caterer’s Best Places to Work in Hospitality 2023.
O Cycle to work and tech scheme O Season ticket loans.
Other great benefits: O Employee perks and benefits platform O Long service rewards, including additional paid holiday
O Employee and friends and family rates O Enhanced pension scheme O Family-friendly policies and enhanced parental leave
O Bonus scheme and team incentives O Annual awards ceremony and family festival.
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