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CONTENTS


Keep your finger on the pulse by signing up to regular BBT e-newsletters: buyingbusinesstravel.com/newsletter


REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Report Back Databank


INSPIRE Buyer’s Guide Mystery Buyer Buyer Q&A Interview


Save the Date


OPINION Westminster Watch Ask the Experts Comment


TRAVEL Reviews


COMMENT Talk Back


Guest Column Clive Wratten, BTA


Stephanie Smook, ACTE Ian Skuse, Blake Morgan Scott Davies, ITM


4 SEPTEMBER/OCTOBER 2019


07 08 10


12


33 34


36 40


44 46 49 50 52


54 56 59


140


147 149 150 151 153 154


FEATURES 68


62 COVER STORY Retrospective


A look through the archives of Buying Business Travel and at how the sector has evolved


74 Technology Info-obesity and FOMO are just two trends behind


the drive to switch off and cut back on technology


80 Aviation Our guide to the big issues that stand to affect


travel managers in our special global outlook


92 Travel budgets Why travel bans are a growing trend – and how to


go about setting one up in your organisation


96 Expense management Payment processes have transformed beyond


recognition since BBT launched in 2003


104 Into the future Crystal balls at the ready with our take


on what lies ahead for business travel buyingbusinesstravel.com


112 Rail Train operator updates


and trends ahead of the Williams Review


122 Data Find out how the “social physics” phenomenon


has the potential to shake up the industry


128 Serviced apartments Supplier and agency innovations are helping to


close the gap with their hotel counterparts 74


10


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