DATABANK


COMPILED BY MOLLY DYSON in association with


57%


OF GENERATION Z TRAVELLERS ARE ATTRACTED TO JOBS THAT ALLOW THEM TO EXPERIENCE DIFFERENT CULTURES


SOURCE: BOOKING.COM SURVEY OF 22,000 GLOBAL TRAVELLERS FRUSTRATION FACTORS


FORGETTING SMARTPHONE FORGETTING LAPTOP CHARGER


BEING OVER OR UNDER-DRESSED FOR A MEETING OR EVENT


LEAVING THE RIGHT SHOES OR BUSINESS ATTIRE AT HOME COMMITTING A CULTURAL FAUX PAS


ATTENDING DINNER WITH A COLLEAGUE THEY DON’T KNOW WELL OR LIKE SEEING CO-WORKERS IN THE GYM


GOING TO SOCIAL EVENTS/PARTIES ALONE 19% SOURCE: GBTA BUSINESS TRAVELLER SENTIMENT INDEX IN PARTNERSHIP WITH ROOMIT BY CWT 42% 33% 32% 30% 29%


When asked what would cause them the most stress, business travellers named a number of incidents:


64% 50%


88%


DIFFERENCE OF OPINION


PROXIMITY TO WORK ENGAGEMENT


PRICE


PROXIMITY TO RESTAURANTS AND ENTERTAINMENT TRAVELLER REVIEWS LOYALTY PROGRAMME BENEFITS AMENITIES


PERSONALISED UPGRADES AND ADD-ONS


42 SEPTEMBER/OCTOBER 2019 travellers


92% 85% 84%


80% 70% 50%


74% SOURCE: GBTA AND HRS SURVEY OF 600+ TRAVEL BUYERS AND 2,500 TRAVELLERS buyingbusinesstravel.com


OF TRAVELLERS WOULD BOOK A HOTEL THAT OFFERS CENTRAL OR DIRECT PAYMENT WITH THEIR COMPANY OVER ONE THAT DOESN’T


SOURCE: GBTA AND HRS SURVEY OF 600+ TRAVEL BUYERS AND 2,500 TRAVELLERS


There are gaps between buyers and travellers when it comes to the importance of certain hotel factors


buyers


99% 94% 68%


67% 64% 19%


62%


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